Job Description:

• Essential Duties and Responsibilities

  Provide pest control services to homeowners, property managers, and businesses and use opportunities to obtain long-term clients through the sale of a regular service program. Looks for and takes advantage of opportunities to add new clients to route.

  General Purposes: 

  Provide pest control services to clients.

  Position Responsibilities 

• Reports Directly to the Sales Director.
• Ensure all prior days sales have a agreement attached to the account in Pestpac.
• Ensure all sales related calls have a lead created and proposal given, regardless is a service was sold or not.
• Review each Service Advisors individual activity sheet (in TEAMS), create follow-ups for open leads, move open leads that have not been closed forward or close lost leads.
• Create Q/A appoints for services sold by I/S sales team
• Review and coach on Service Advisors phone calls/interactions with each individual Service Advisor.
• Assist with inbound sales calls when team is short staffed (help cover lunch, breaks, and PTO)
• Review ALL Podium promotors and send them the “thank you promotor” template in Pestpac.
• Cross train and provide back-up for the Field Sales Administrator
• Assist Sales  Director with various projects/campaigns.
• Be knowledgeable and follow all State regulations and safety procedures. 
• Take advantage of opportunities to sell additional Company products and services to existing customers and to recognize and report sales leads and opportunities to managers. 
• Coordinate with other departments and technicians to insure completion and customer satisfaction. 
• Attend required training meetings. 
• Other duties as assigned. 

• Qualifications and Education Requirements

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• High School diploma or GED required
• Minimum of 21 years old for vehicle insurance purposes
• Valid driver’s license and acceptable motor vehicle record

• Required Skills

• Ability to communicate both verbally and in writing. 
• Strong customer service skills. 
• Basic computer, and email skills. 
• Ability to work in a team-based environment with good judgment and decision-making ability. 
• Pest Control licensing and continued training-expert. 
• Become a Certified Operator within 6 months of employment (Tucson). 
• Complete Purdue University coursework or other seminars as assigned by your supervisor. 

• Preferred Skills

• Some prior pest control experience extremely beneficial. 
• Prior customer service experience

• Physical Requirements

• Physical ability to perform the work including bending, lifting, carrying 50 lbs of equipment, kneeling, crawling, entering confined spaces, and climbing ladders or scaffolds. 
• Requires normal range of hearing and vision to record, prepare and communicate appropriate reports. 
• Requires dexterity and data entry skills. 
• Requires working under stressful conditions or working irregular hours. 
• Expected to work 8am – 5pm daily, extended hours may apply during busier seasons or to accommodate customers. 
• Must be prepared to be On-Call 4-5 weeks out of each calendar year as needed. 

• Supervisory Responsibilities

• Inside Sales Staff