Billing Specialist

Are you ready to be part of a dynamic and growing team in the pest control industry? We are looking for an experienced Billing Specialist to join our organization who is organized, dependable, and able to work in a fast-paced environment.

Compensation:

Competitive hourly wage starting between $17.15-19.00/hr. (based on experience and other factors)

Benefits:

• Medical, dental, and vision insurance options
• 401(k) savings plans (traditional and Roth) with immediate company matching!
• Company-paid short-term disability
• Company-paid life insurance
• Paid time off (starts at 80 hours per year for full-time employees)
• Paid holidays
• Incentives
• Opportunities for growth

Required Knowledge, Skills, and Abilities:

• Prior experience working in a customer service oriented role preferred.
• Ability to work weekends on a rotating basis required.

Position Description:

The successful candidate will be expected to provide excellent customer service for all our customers. This includes taking incoming calls, addressing customer inquiries and complaints, providing advice on pest control services, and making other recommendations. You must be able to quickly assess the situation and make decisions accordingly while always remaining professional. You must also have strong communication and organizational skills, as well as a good working knowledge of our products and services.

Essential Duties and Responsibilities

The primary role of a Billing Specialist is to establish pricing, schedule services, and collect payments for pre-treat and final grade pest control services. In this capacity, you would intake orders from builders, create new accounts for the builders, and then schedule technicians to complete the pre-treat and final grade pest control services. Once services are completed, the Billing Specialist will then be required to collect payments from builders, submit documentation to the state, and then audit the scheduled services to ensure they have been completed. If you have excellent computer skills, good problem-solving ability and superb communication and interpersonal skills, this is a position you may want to consider. The position requires a lot of time responding to emails, contact with builders over the phone, navigating builder websites, a good deal of patience, and the ability to multi-task.

General Purpose:

Provide customer service, billing, and administrative support to the organization in addition to existing and potential clients. Managing builder pay apps and ensure timely and accurate invoicing.

Position Responsibilities

• Responsible for creating intake orders for new builder service requests.
• Create and establish pricing for services by evaluating square footage for each service.
• Schedule technicians using Pest Pac to complete all services.
• Create and input renewal notices for each service account.
• Audit service completions through "releasing batches" (evaluating electronic service completion forms).
• Complete builder warranty forms and submit to builders via email if requested.
• Complete state TARF forms and submit to the state.
• Review emails and respond in a timely manner.
• Review voicemails daily and follow up as necessary.
• Ensure that missed pre-treat and final grade pest control services are rescheduled if necessary.
• Responsible for troubleshooting difficult situations and resolve issues quickly and efficiently with little or no supervision.
• Occasional high stress work may require dealing with customers.
• Other duties as assigned.

Essential Skills and Responsibilities

• Adherence to laws and best practices in regard to dealing with customers and data
• Possesses strong time-management skills and can handle multiple priorities at a given time.
• Can work with minimal direction, can think independently with successful outcome.
• Excellent decision making and problem solving.
• Excellent knowledge of MS Office (particularly Excel)
• Results-driven and patient
• High degree of attention to detail and trustworthiness
• Ability to perform several tasks concurrently with ease and professionalism.
• Ability to communicate clearly and concisely, verbally and in writing, in English.
• Must be able to keep client matters strictly confidential.
• Must have excellent interpersonal skills and customer service skills.

Qualifications and Education Requirements

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Minimum 2 years customer support experience.
• High School diploma or GED required.

Required Skills

• Ability to perform the essential job functions.
• Regular and punctual attendance.
• Must be able to talk, listen, and speak clearly.
• Requires dexterity and data entry skills Must be mentally adaptable and flexible in dealing with a variety of people.
• Emotional stability and personal maturity and important attributes in this position.
• Experience with collaborating with leadership teams.

Preferred Skills

• Prior customer service experience
• Prior billing/scheduling experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds.
• Must be able to type, talk, and read for extended periods of time.

Supervisory Responsibilities: None

About Us:

At Northwest Exterminating (an Anticimex company), we’re in the business of keeping communities safe and secure from harmful pests. We hire only the most dedicated and passionate individuals who share our commitment to excellence. We offer our employees a supportive work environment and the opportunity to develop their skills and knowledge in the field of pest control. Our career paths are designed with you in mind, so that you can take advantage of our industry’s opportunities for growth and advancement. We believe in investing time and resources into training and development so that our employees become experts in the field.

Offering great pay, benefits, and a supportive environment, our company is the perfect place for you to build a solid and stable career. We understand that our employees’ success is just as important as the success of our business, so we are committed to helping them reach their goals and develop their skills—all while having fun in the process! With us, you can look forward to challenging projects, inspiring colleagues, and a culture of growth and innovation. Join us today and take the first step towards a rewarding career in pest control!

Anticimex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Type: Full-time

Pay: $17.15 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $17 - $19