What are the responsibilities and job description for the Branch Member Service Representative position at Northwest FCU?
Overview :
The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members financial needs and suggests appropriate Credit Union solutions.
Responsibilities :
- Working knowledge of the Credit Unions products and services
- Maintain department policy and procedure documentation accordingly
- Achieve assigned sales goals by proactively identifying opportunities
- Adhere to all procedures stated in the Credit Unions Member Service Representative policy and procedures
- Ensure compliance with operational, security and control policies / procedures, preventing fraud and protecting member assets
- Proactively identify opportunities to provide product / service solutions to members
- Accurately and efficiently process member financial transactions, , including deposits, withdrawals, loan payments and check cashing
- Provide exceptional member experiences
- Provide operational oversight, support, and resolve escalated requests
- Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience
- Other duties as assigned
- Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
Qualifications :
NWFCU1
EEO Notice :
Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.
NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.