What are the responsibilities and job description for the Enrollment Advisor - Northwest Florida State College position at Northwest Florida State College?
Location: Niceville, FL Category: Professional Posted On: Wed Apr 9 2025 Job Description:
Job Requirements:
Additional Information:
The Enrollment Advisor is directly accountable to the Associate Director, Financial Aid, for the following duties and responsibilities.
The individual filling this position is expected to play a positive role in helping the College change as necessary to effectively carry out its mission.
- Guides students and parents regarding admissions, records, and financial aid. Answers inquiries related to financial aid, scholarships, and work-study, including benefits, eligibility criteria, the application process, policies and procedures, deadlines, and requirements.
- Provides front-line customer service to current and prospective students, parents, and families by phone, in person, chat, and email to deliver exceptional service and documents pertinent information in CRM.
- Applies customer service skills, knowledge, advocacy, and professional judgment to address simple and complex situations; ensures student needs are served promptly and with a positive experience. Makes necessary referrals to other student services offices.
- Assures compliance with Title IV Federal regulations in addition to state regulations in regard to academic records and financial aid.
- Conducts financial aid verification, as needed, of student and parent application data in compliance with federal criteria. Verifies the accuracy of information provided on applications for federal and/or state aid programs.
- Guides students through the submission process, financial aid professional judgment exceptions, appeals, and petitions following state and federal statutes.
- Correspond with students in writing, in person, or by phone regarding outstanding documents necessary to complete the application process.
- Participates in college night and community events to present financial aid information, both on- and off-campus meetings, information sessions, and events;
- Maintains current knowledge of federal and state aid regulations as they relate to assigned duties as well as institutional goals and objectives regarding Enrollment Services.
- Serve on College Work Groups and Strategic Task Forces as assigned;
- Perform other duties as assigned.
Benefits
- Health insurance for employee and dependent coverage available.
- College-paid basic life insurance for employee with additional coverage for employee and/or dependents at employee's expense
- College-paid retirement with 3% employee contribution to the Florida Retirement System (FRS)
- Optional dental and vision insurance at employee's expense
- Paid leave accrual (sick and vacation/annual leave)
- Paid time off for designated holidays, winter break, and spring break
- Free tickets to designated Mattie Kelly Arts Center and Raider Athletic events
Job Requirements:
- Bachelor's degree from a regionally accredited institution with four (4) to six (6) years of relevant work experience (higher education experience preferred).
- Knowledge of Federal and State Student Financial Aid regulations, programs, practices, and procedures preferred.
- Ability to successfully engage with the public, students, faculty, and staff positively and professionally within a fast-paced and high-volume environment
- Strong attention to detail and commitment to accuracy
- Ability to multi-task, problem-solve, and interact professionally both in person and by phone
- Flexibility and adaptability when faced with changing priorities
- Strong active listening skills
Additional Information:
Classification: Professional II
Grant Funded: N
Location: Niceville
FLSA Status: Exempt
Application Deadline: Open until filled. Review of applications will begin immediately.
