What are the responsibilities and job description for the Collections Specialist position at Northwest Health Services Inc?
Role & Responsibilities
- Work cooperatively with Northwest Health Services (NHS) providers and personnel to carry out the goals and objectives of NHS according, to governing body requirements and established internal policies and procedures.
- Treat others respectfully whether it is a patient, fellow employee, member of management, customer, vendor or visitor to our premises.
- Utilize the billing system to systematically follow up on past due accounts.
- Cooperate with billing personnel to monitor patient account balances.
- Review accounts for possible assignment to collections or pre-collections, make recommendations for assignment to Billing Manager, and process approved write-offs.
- Prepare Medicare bad debt logs and Medicare bad debt recovery logs for annual audit.
- Process bad debt payments received and update with collection agency.
- Work patient bankruptcies and patient AR balances.
- Work returned mail and correct bad addresses.
- Process returned checks. Northwest Health Services Inc.
- Run weekly electronic and manual statements.
- Process patient credit card payments from lockbox and phone calls.
- Run itemized statements for lawyers office and patients when requested.
- Contact patients for additional insurance information when required.
- Assist patients and NHS staff with billing questions and/or concerns.
- Assist with incoming calls relating to billing questions and answer or direct to the appropriate NHS staff for assistance.
- Must comply with the provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
- Perform related work as required.
Education & Experience
- Possess high school diploma or equivalent.
- Have a minimum of one year in collections practices preferred.
- Must possess ability to effectively present information and respond to questions from patients, and other individuals encountered in the course of employment.
- Must demonstrate basic computer skills.
- Possess light typing skills. Must demonstrate accuracy, proficiency, and efficiency.
- Must possess knowledge of governmental legal and regulatory provisions related to collection activities.
- Must possess and maintain a valid Drivers License, and proof of insurance for personal vehicle used for business.
Required Knowledge, Skills, and Abilities
- Must be able to talk, see, hear, react, stand, kneel, walk and sit for long periods of time.
- Must speak concisely with a pleasant phone voice; demonstrate tact, patience and good communications skills in dealing with patients and staff.
- Possess cognitive skills necessary to read, analyze, and interpret a variety of instructions, policies, and procedures furnished in written and or oral form.
- Must demonstrate tact patience and good communication skills.
- Must respect and maintain confidentiality at all times.
- Maintain professional appearance and demeanor at all times.
The above referenced role and responsibilities are intended to describe the general content and requirements for the performance of this position. It is not considered to be an exhaustive statement of duties, responsibilities, or requirements.
