Regional Center Administrator- Assigned Regions in NWMO Area

Description

Multiple positions to fill, corresponding to separate regions that are currently being modified. Regular travel is required throughout assigned region.

• Lead the day-to-day operation of the medical, behavioral health, dental clinic or pharmacy, per assignment.
• Provide clinic leadership to improve patient, provider and employee satisfaction.
• Identify opportunities to improve quality, increase safety and efficiency.
• Assure compliance with applicable local, state and federal regulatory standards.
• Initiate the development and revision of policies, in accordance with the Chief Executive Officer, or their designee.
• Directs and evaluates clinic staffing and scheduling to ensure service excellence and quality patient care.
• Provide direct supervision of clinics Patient Access Assistants, Medical Assistants, Nurses and coordinate with other clinic employees supervisors, as needed.
• Provide on-going feedback to NWHS employees to ensure effectiveness in role.
• Prepare and analyze clinic operational reports to identify variances and monitor performance.
• Prepare documentation and provide support in the acquisition of equipment and supplies.
• Fosters the goals of teambuilding with clinic staff to assist providers with building a successful clinic.
• Functions as a cross-departmental liaison to support collaboration and organizational consistency.
• Maintains a system of confidentiality according to all NWHS policies and procedures. 
• Routinely interacts with patients and staff to maintain awareness of satisfaction needs of services provided.
• Utilizes policies and good judgement to support sound decision-making.
• Identifies problems and develops plan for resolution.  Consults with provider and other members of NWHS leadership, when appropriate.
• Develops and monitors standards to comply with clinic operational safety, infection control and environmental aesthetics.
• Enforces OSHA and Infection Control Standards for clinic.
• Conducts clinic specific orientation for all new staff to ensure professional competency.
• Train clinic new hires on EHR system or designate existing staff with same job description to train new hires and ensure support along the process with regular check ins. 
• Conduct 90 day reviews with new hire clinic staff and annual reviews with all clinic support staff.
• Assist with community engagement events and employee team building events.
• Provide coaching and accountability when necessary of clinic staff to ensure a cohesive and productive team.
• Assist with the timely annual budget process by working in collaboration with Provider(s) to determine encounter numbers, expected expenses and submit to Northwest Chief Financial Officer.

Qualifications

Education & Experience

• Bachelor’s degree in healthcare administration, business, or a related field, or an equivalent amount of experience.  Master’s degree in healthcare administration, business or a related field, is preferred.
• Three (3) years of healthcare operations management/supervisory experience.  Master’s level education may be considered in lieu of total experience.  Four (4) years of progressive relevant leadership/management experience is preferred.  Previous clinic management experience is preferred. 

Required Knowledge, Skills, and Abilities

• Intermediate knowledge of EHR systems, and ability to train other staff.
• Excellent problem-solving, interpersonal communication, and conflict resolution skills.
• Ability to utilize analytical decision-making to assess and resolve problems and issues.
• Ability to directly address and manage conflict.
• Ability to utilize emotional intelligence to evaluate situations using multiple lens to resolve problems.
• Ability to build relationships and supervise staff. 

The above referenced role and responsibilities are intended to describe the general content and requirements for the performance of this position.  It is not considered to be an exhaustive statement of the duties, responsibilities, or requirements.