Quality Control Specialist

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.  We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers.  As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

Quality Management Assistant (Quality Control and Privacy Support Focus)

Location: West Salem Clinic | 1233 Edgewater St. NW, Salem OR 97301

Job Status: Full-time, Monday – Friday, 8am – 5pm

Salary Range: $24.10, $30.15, $36.20

YOUR ROLE:

As our Quality Control Specialists, you will promote a culture of excellence by ensuring and adherence to regulatory and accreditation standards while proactively identifying opportunities of improvement. This is a data-driven decision-making role that collaborates across departments for continuous quality enhancement. This position requires a balance of technical knowledge, strategic thinking, and effective communication to support the organization’s goals of delivering high-quality care and maintaining alignment with evolving industry requirements. 

SPECIFIC DUTIES:

• Manages and conducts chart audits to ensure adherence to Joint Commission standards. Assists with quality and risk management activities, including medical instrument sterilization checks, medication inspections, and chart review preparation. Maintains reports and uses data visualization tools to illustrate trends and findings.
• Leads and tracks quality improvement projects by developing timelines, monitoring progress, and ensuring alignment with organizational goals. Utilizes quality improvement tools such as root cause analysis (RCA), Plan-Do-Study-Act (PDSA) cycles, and flowcharting to identify areas for enhancement, make recommendations, and drive effective solutions. Works collaboratively with care teams and other departments to design and implement initiatives that improve processes and outcomes.
• Facilitates Critical Incident Review Committee (CIRC) processes, including compiling critical incident cases, drafting agendas, and documenting committee reviews. Tracks identified opportunities for improvement and ensures follow-through on action items to support continuous quality improvement.
• Prepares policies and forms for annual or biennial review, including editing documents according to established guidelines, routing for approvals, and posting on internal platforms. Maintains an organized tracking system to monitor progress and ensure timely review.
• Monitors HIPAA adherence through workstation observations, data collection, documentation, and privacy reporting. Tracks trends, organizes findings, and supports the Privacy and Security Officers in maintaining accurate and efficient HIPAA compliance monitoring.

QUALIFICATIONS:

• A bachelor’s degree in health information management, Healthcare Administration/Management, Nursing, Computer Information Systems, Health Sciences, or a related field is required; equivalent professional experience may also be considered. Advanced degrees or certifications in quality improvement (e.g., Lean Six Sigma, Project Management Professional [PMP], or IHI Improvement Advisor training) are preferred.
• At least three years of experience in quality control, quality assurance, and process improvement, including familiarity with system audits, IHI Model for Improvement (MFI), PDSA cycles, project management, and workflow redesign.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and familiarity with web browsers; experience with data visualization tools (e.g., Tableau, Power BI) is highly desirable.
• Excellent analytical and organizational skills, with the ability to evaluate complex situations, adapt to changing priorities, and maintain high-quality, accurate work while meeting deadlines.
• Demonstrated ability to lead projects from initiation to completion, fostering collaboration and participation from interdisciplinary teams.

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Competitive Salary
• Full Comprehensive Health Plans: Medical with two plan options
• Dental & Vision options
• Flex Spending Account
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 3% employer match
• PTO - 10 hours a month for FT positions @ 40 hrs./wk.
• 7½ paid holidays each year 2 paid floating holidays for FT positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation
  

TO APPLY:

If you are interested in joining a team that makes a difference in the lives of many, apply online at: http://www.northwesthumanservices.org/Employment.html

For more information, contact the HR/Recruiting Department at: HR@nwhumanservices.org | 503.588.5828

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Salary : $24 - $30