What are the responsibilities and job description for the Services Support Specialist position at Northwest Human Services, Inc.?
Northwest Human Services is a non-profit Federally Qualified Health Center (FQHC) and has been a leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.
We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers.
Services Support Specialist
Location: HOAP Day Center | 694 Church St. NE Salem OR 97301
Job Status: Full-time,
Hours: Monday - Friday, 8:30am - 5pm
Are you someone who thrives in a front-facing, people-centered role and loves connecting individuals to vital community resources? The HOAP Day Center is seeking a Services Support Specialist to be the welcoming face and steady presence for guests navigating homelessness and other life challenges.
YOUR ROLE:
As the first and last point of contact at the HOAP Day Center, the Services Support Specialist plays a key role in setting a tone of dignity, respect, and compassion. You’ll greet all visitors, provide information, and ensure guests feel supported while accessing the center’s services. Your ability to connect clients to both Northwest Human Services (NWHS) programs and community partner resources will help meet basic needs and address broader Social Determinants of Health.
QUALIFICATIONS:
- Minimum two years’ work, volunteer, or lived experience within a human service-related environment and/or associate’s degree in public health, psychology, social work, mental health, behavioral sciences, or related field.
- Experience working with vulnerable populations in mental health, substance treatment, or medical care setting, is strongly preferred.
- Possesses intrinsic abilities (e.g., listening, caring, and value human connection) and can communicate with compassion and empathy.
- Highly organized, detail-oriented, and self-motivated with strong follow-through.
- Experience in motivational interviewing, conflict resolution and de-escalation, is strongly preferred.
- English/Spanish preferred.
SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.
- Healthcare insurance plans: Medical, Dental, Vision
- Group Life: Short-Term & Long-Term Disability 100% paid by employer
- 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
- Flex Spending Account
- PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
- 7/12 Paid Holidays a year 2 paid floating holidays for full-time positions
- Continuing Education & Training Benefits
- Employee Healthy Living Program – Gym Membership & Smoking Cessation
TO APPLY:
To join our team please visit our website Employment (northwesthumanservices.org)
For more information, contact the HR/Recruiting Department at: HR@nwhumanservices.org | 503.588.5828
All candidates who receive a written offer of employment will be required to undergo a criminal records check.
Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees
