Business Development Manager/Internet Coordinator

Job description

Northwest Jeep Ram is currently seeking energetic, polite, career-oriented professionals who are masters of influence and love speaking with people in the customer service industry. This is a great opportunity to begin your career that will reward you for your longevity, customer service skills, and provide you with ability to move up in our company.

Candidates must be reliable, individuals who are quick learners with a pleasant and positive demeanor. We are hiring immediately for a customer service representative who will be the bridge between our company and its current and potential sales customers. The success of the candidate will be based on the effectiveness of helping our customers, and keeping customer satisfaction above our manufacturer's standards. Bilingual is a plus.

Duties, responsibilities and experience include, but are not limited to:

• Provide the highest level of customer service, both in person and over text, email, and phone
• A demonstrated dedication to customer service as well as organized, self-disciplined and a quick learner
• Must be able to work a Thursday through Monday Schedule
• The ability to navigate between our computer programs while assisting customers
• Manage large amounts of inbound and outbound inquiries in a timely manner
• Manage our inbound and bound text messages, calls, and emails providing updates to our sales management
• Review lead source providers and provide insights into where to spend advertising dollars based on ROI
• Perform walkaround videos of vehicles that customers have inquired about
• Identify customers’ needs, clarify information, and work towards setting an appointment for our sales staff
• Assist on our showroom floor with customers when the opportunity arises
• Build sustainable relationships and engage customers by going the extra mile
• Meet both department and individual goals and targets for appointments set and sold
• After sales activities will include follow up, and setting of first service appointment and

Requirements:

• Previous experience as a BDC/Internet Coordinator (2 year)
• Excellent phone, verbal and written communication skills along with active listening
• Must be reliable to show up for work on time and have excellent attendance
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Work Environment/Physical Demands:

• May be required to sit or stand for extended periods of time

Benefits:

• Medical / Dental / Vision
• Employee Discounts on parts and service
• Paid Training
• Paid Time Off

Work Equipment used: phone, switchboard, computer, scanner, copier, calculator, stapler, fax machine, postage machine, pencils/pens, letter opener, scissors, and rulers.

Qualified candidates must have a valid driver's , clean driving record, and the ability to pass a background check.

Northwest Jeep Ram is an equal opportunity employer and a drug-free workplace.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour with Bonus Pay Available

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Business Development/Internet Coordinator: 2 year (Preferred)
• Customer service: 4 years (Required)

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities

Experience:

• Business development: 2 years (Required)

Ability to Commute:

• Beaverton, OR 97005 (Required)

Ability to Relocate:

• Beaverton, OR 97005: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $18 - $25