Operations Technology Coordinator (CA)

Why Northwest Lineman College?

Northwest Lineman College is an award-winning institution, providing educational services for the power industry. NLC has been setting an exceptional standard of training for pre-apprentice, apprentice, and journey-level linework since 1993. We are an employer that brings innovation and vision and genuinely cares about the happiness of our people. Our work is fast-paced, fun, and challenging – always hiring for drive, determination, and grit. We are passionate about training because we change lives and improve safety and highly value our customers, pushing ourselves to excellence and making work fun.

Generous Employee Benefits Package

Northwest Lineman College is proud to offer a generous total rewards package to all full-time employees! This includes benefits such as medical insurance options, Dental, Vision, ST/LT Disability, Voluntary Life, and Critical Illness options. In addition to the standard benefit options, employees are eligible for the Employee Assistance, Wellness, and Take Good Care Programs as well as a robust Paid Time Off plan that includes 8 paid holidays, 2 floating holidays and hefty accrual rates. But wait, there’s more! Additional benefits include 401k savings plan with match options, tuition reimbursement, annual reimbursements of membership dues for Costco & Sam’s Club, clothing allowance, and extended employee discounts. Be sure to check out the details of our total rewards package on our company careers page!

Position Overview

The Operations Technology Coordinator is a dual responsibility role providing both administrative and technology support to the NLC-CA campus and department leadership, training specialists, and students, to ensure the effective delivery of education. The individual in this role will provide high-level support in all areas of education delivery and student outcomes paired with delivering on-site troubleshooting and problem resolution of technology issues encountered with applications, hardware, and networks.

*FULL ON-SITE POSITION BASED OUT OF NLC’S OROVILLE, CA CAMPUS

*UP TO 10% TRAVEL REQUIRED WITH THIS ROLE

In this position you will have the opportunity to:

• Provide customer service to customers, prospective students, and campus visitors. Collaborates with campus staff and other staff to ensure an exceptional student experience.
• Provide technical assistance and support to end-users, resolving issues related to hardware, software, network, and data and services across the technology ecosystem while leveraging remote and vendor support teams as needed.
• Maintain adequate inventory of office, technology, kitchen, and other supplies.
• Manage incoming documents, including student request forms, ensuring they are properly routed and comply with accrediting agency requirements and NLC standards.
• Ensure audit-ready state and compliance with registrar and accrediting agency by maintaining and documenting all student records to include testing/ grades, competency, attendance, student employment verifications, etc.
• Be responsible for end-to-end event planning for campus events including orientation, career fairs, rodeo, and team events. Prepares and maintains student graduation, orientation, and new term documents.
• Plan and arrange industry visits, career fairs, recruiting events, community engagement, while promoting NLC within the industry.
• Organize and summarize evaluations into a report to track individual and team trends around education, deficiencies, and prioritization for ongoing coaching opportunities.
• Facilitate and organize issuing of student tools and support students through enrollment of any optional course selections.
• Provide administrative support for student career courses to include resume and cover letter review and scheduling and conducting mock interviews.
• Partner with department leadership to manage and communicate internal training schedules via heat maps and other tools. Coordinate travel, per diem, and other travel related items for Training Specialists as needed.
• Manage campus purchases, credit card reconciliations, budget management, and department expense tracking.
• Be responsible for student communication; working with operations and education leadership on all AIPis and student accident reporting.
• Plan and execute complex projects at the direction and coordination of campus and technology leadership.

Required Education & Experience

• High School diploma or GED.• Two (2) years’ relevant experience in customer service and administrative duties.• Completion of College of Business Professional Information Technology training courses such as   Information Technology Support fundamentals, Computer Hardware and Software, Operating Systems,   or comparable.• Experience providing technical support to peers.

Technical Requirements/ Core Competencies

• Event and hospitality coordination.
• Data entry, record keeping, and file management.
• Proficiency in Microsoft Operating Systems, Office 365 Suite, and enterprise applications.
• Proficient in identifying, analyzing, and resolving complex issues efficiently while using critical thinking and innovative approaches to achieve optimal solutions.
• Ability to follow and understand IT best practices, security standards, and procedures.

Salary

$25.60 - $28.62 per hour, DOE

How to Apply?

Visit lineman.edu/careers or click the apply button. All inquiries and submissions will be kept strictly confidential.

Application Deadline

Salary : $26 - $29