Senior IT Specialist (FL)

Why Northwest Lineman College?

Northwest Lineman College is an award-winning institution, providing educational services for the power industry. NLC has been setting an exceptional standard of training for pre-apprentice, apprentice, and journey-level linework since 1993. We are an employer that brings innovation and vision and genuinely cares about the happiness of our people. Our work is fast-paced, fun, and challenging - always hiring for drive, determination, and grit. We are passionate about training because we change lives and improve safety and highly value our customers, pushing ourselves to excellence and making work fun.

Generous Employee Benefits Package

Northwest Lineman College is proud to offer a generous total rewards package to all full-time employees! This includes benefits such as medical insurance options, Dental, Vision, ST/LT Disability, Voluntary Life and Critical Illness options. In addition to the standard benefit options, employees are eligible for the Employee Assistance, Wellness, and Take Good Care Programs as well as a robust Paid Time Off plan that includes 8 paid holidays, 2 floating holidays and hefty accrual rates. But wait, there’s more! Additional benefits include 401k savings plan with match options, tuition reimbursement, annual reimbursements of membership dues for Costco & Sam’s Club, clothing allowance, and extended employee discounts. Be sure to check out the details of our total rewards package on our company careers page.

Position Overview

The Senior IT Specialist adds to the organization capabilities and improves the long-term IT infrastructure and services while working independently from their assigned campus, coordinating efforts with the IT team and company staff. As a Tier II position, the individual in this role will be the first point of escalation for IT assistance per campus ensuring a polished, helpful presence at all times, making certain IT needs are met at every turn.

*FULL ON-SITE POSITION BASED OUT OF OUR EDGEWATER, FL CAMPUS

  *UP TO 25% TRAVEL REQUIRED WITH THIS ROLE

In this position you will have the opportunity to:

• Show advanced skill level troubleshooting and resolving IT service tickets in operations, applications, and systems as they relate to business operations in the entire technology ecosystem stack.• Independently research technical publications and interfaces with vendor advanced technical support to achieve resolutions.• Provide IT support and troubleshoot problems for employees and customers.• Communicate the status and progress of problem(s) to the customer, user, relevant stakeholders, and leadership.• Create Knowledge Base articles for internal IT and external customer use.• Act as Subject Matter Expert (SME) for personnel for problem solving and project planning and provide end-user support including educational classes and mentoring.• Monitor industry trends, technologies, and standards. Research and recommend new ITSM technologies and solutions.• Participate in training and mentoring of junior staff.

Required Education & Experience

• Associates degree in Information Technology, Computer Science, or related field. • Minimum of four (4) years’ experience in a broad range of technology support.• An additional four (4) years of relevant experience in lieu of degree.

Technical Requirements/ Core Competencies

• Associates degree in Information Technology, Computer Science, or related field. • Minimum of four (4) years’ experience in a broad range of technology support.• An additional four (4) years of relevant experience in lieu of degree.

Salary

$25.60 - $28.62 per hour, DOE

How to Apply?

Visit lineman.edu/careers or click the apply button. All inquiries and submissions will be kept strictly confidential.

Application Deadline

Salary : $26 - $29