What are the responsibilities and job description for the Student Account Specialist position at Northwest Lineman College?
Why Northwest Lineman College?
Northwest Lineman College is an award-winning institution, providing educational services for the power industry. NLC has been setting an exceptional standard of training for pre-apprentice, apprentice, and journey-level linework since 1993. We are an employer that brings innovation and vision and genuinely cares about the happiness of our people. Our work is fast-paced, fun, and challenging - always hiring for drive, determination, and grit. We are passionate about training because we change lives and improve safety and highly value our customers, pushing ourselves to excellence and making work fun.
Generous Employee Benefits Package
Northwest Lineman College is proud to offer a generous total rewards package to all full-time employees! This includes benefits such as medical insurance options, Dental, Vision, ST/LT Disability, Voluntary Life, and Critical Illness options. In addition to the standard benefit options, employees are eligible for the Employee Assistance, Wellness, and Take Good Care Programs as well as a robust Paid Time Off plan that includes 8 paid holidays, 2 floating holidays and hefty accrual rates. But wait, there’s more! Additional benefits include 401k savings plan with match options, tuition reimbursement, annual reimbursements of membership dues for Costco & Sam’s Club, clothing allowance, and extended employee discounts. Be sure to check out the details of our total rewards package on our company careers page!
Position Overview
The Student Account Specialist is responsible for managing student financial accounts, ensuring accurate billing, processing of payments, loan certifications, and issuing refunds, while providing excellent customer service to NLC students and their families. This role works closely with various departments across the organization to resolve billing discrepancies, answer inquiries, and assist students in understanding their financial obligations.
*FULL ON-SITE POSITION BASED OUT OF OUR MERIDIAN, IDAHO CAMPUS
*UP TO 10% TRAVEL REQUIRED WITH THIS ROLE
In this position you will have the opportunity to:
- Generate and distribute student tuition bills, fees, and other charges. Ensure compliance with institutional policies and regulations.
- Receive and process payments from students and external sources. Update accounts accordingly and maintain accurate records for all transactions.
- Process refunds and complete loan certifications.
- Reconcile student accounts, identify billing errors and discrepancies, and resolve issues and update accounts accordingly.
- Provide prompt, courteous, and knowledgeable assistance to students and their families regarding billing inquiries, payment options, and account-related matters.
Required Education & Experience
- High School diploma or GED
- 2 years relevant experience in accounts receivable, accounting, and customer service.
Technical Requirements/ Core Competencies
- Ability to prepare and analyze financial reports, including accounts receivable and monthly aging reports.
- Ability to comply with regulatory standards and operating procedures.
- Familiarity with accounts receivable, ledger cards, and related processes.
- Tech Savvy – ability to quickly learn and navigate various systems including ERP, SIS, and CRM.
- Proficient in Microsoft Office Suite, especially Excel.
Salary
$22.26 - $24.88 per hour, DOE
How to Apply?
Visit lineman.edu/careers or click the apply button. All inquiries and submissions will be kept strictly confidential.
Salary : $22 - $25
