What are the responsibilities and job description for the Patient Access Representative position at Northwest Medical Specialties, PLLC?
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Travels to and works from various clinic locations as needed.
- Provides excellent customer service to each patient to ensure best care and or experience with NWMS.
- Coordinate activities for your role that meets the department expectations and or company goals.
- Schedules patient appointments.
- Answers incoming phone calls.
- Assists in patient scheduling and rescheduling needs.
- Verify demographics and insurance information.
- Prints and distributes patient schedules, medication list, referrals, etc.
- Works with clinical staff and providers to ensure timely patient flow throughout the clinic, including performing check out functions.
- Build and maintain good working relationships with co-workers, staff, physicians and leadership.
- Ensures that all follow up appointments are scheduled in appropriate time frame in accordance with treatment plan, provider direction, and or patient needs.
- Sends appropriate patient information to other physicians, diagnostic studies etc. for continuing care.
- Works with patients who use community transportation services.
-Schedule interpreters for all patients with translation needs.
-Coordinate appointments with providers to ensure timely delivery of diagnostic and treatment services
-Ensure that appropriate medical records are available at scheduled appointments.
Additional duties:
-Ensures accuracy of work and adhere to all HIPAA guidelines/ regulations and confidentiality of patient records and company information.
-Understand and consistently follow policies and procedures of the department and company.
-Attends meetings and /or training as required.
-Maintains consistent attendance and punctuality.
-Assist other departments as needed.
-Work on additional projects and duties as needed or assigned.
**To ensure the safety of NWMS’ vulnerable patient populations, we require post-offer proof and/or completion of various vaccinations such as the flu shot and COVID-19. Any requests to be exempted from these requirements will be reviewed by Human Resources and determined on a case-by-case basis.
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Medical Specialty:
- Hematology
- Oncology
Schedule:
- Monday to Friday
License/Certification:
- medical certification (Preferred)
Ability to Commute:
- Puyallup, WA 98373 (Required)
Ability to Relocate:
- Puyallup, WA 98373: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $28
