What are the responsibilities and job description for the Appointment Scheduler position at Northwest Neurobehavioral Health, LLC?
Appointment Scheduler Specialist
Job Type: Full-time (M-F),
Salary: $13.00 - $15.00 per hour
Northwest Neurobehavioral Health is looking for a full-time, energetic employee who is friendly and professional to schedule appointments and verify insurance in our bustling multi-disciplinary clinic. The ideal candidate will have experience gathering insurance benefits and relating that information to providers and clients. They will truly care about the client, have a strong attention to detail, be punctual, efficient, ethical, and will enjoy our fun yet professional workplace. Bilingual is a plus! Pay will be determined by experience with 80 hours PTO after 90 days and several paid federal holidays annually. Applicant must pass a mandatory criminal background check.
**NO INSURANCE BENEFITS AVAILABLE**
Duties/Responsibilities:
- Call prospective clients based on referrals received, and schedule client appointments.
- Relay insurance policy benefits to providers for billing purposes.
- Document client insurance benefits and prior-authorization information on our EMR system (BestNotes).
- Monitor required prior-authorizations for services and send out weekly reminders to providers to complete prior-authorization requests.
- Update encounter form with the pertinent authorization number associated with the service being provided.
- Review daily schedule for each provider. Update appointment notes regarding copays, authorizations required, updated paperwork/consents, etc.
- Protect clients' rights by maintaining confidentiality of personal and financial information.
- Contribute to team effort by following policies and procedures.
Skills/Qualifications:
- Experience with Insurance Verifications and Pre-Authorizations.
- Basic understanding of billing concerns associated with insurance policies.
- Multi-tasking, Flexibility, Telephone Skills, Typing, Filing, Faxing, Customer Service, Time Management, Organization, Attention to Detail, and Scheduling.
- Communicates in a positive, professional, and effective manner with providers, insurance companies and clients.
- Strong ability to tactfully handle confrontation with clients in a sensitive and compassionate manner. Compassion and Patience is a must!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Medical office: 1 year (Preferred)
Work Location: In person
Salary : $13 - $15