Medical Receptionist - Front Desk

Qualifications:

· Prior front desk experience

· Excellent communication skills

· Able to multi-task well

· Computer knowledge

· teamwork – balances team and individual responsibilities, gives and welcomes feedback openly, contributes to a positive team spirit, able to build morale, supports everyone’s efforts to succeed

· Problem Solving – ability to identify and resolve problems, develops solutions, works well in a group, uses reason even when dealing with emotional topics

· Customer service – ability to manage difficult situations, responds promptly to customer needs, meets commitments

· Interpersonal skills – focuses on solving conflict, not blaming, maintains confidentiality, listens to others, keeps emotions under control, remains open to new ideas

· written and oral communication – speaks clearly, listens for clarification, responds well to questions, writes clearly, ability to edit work for spelling and grammar, ability to read written information

· Attendance, punctuality, dependability – arrives to work on time, absenteeism is kept at a minimum

Role and Responsibilities

· Manage patients as they are checking in: collect balances, copays, insurance information, new patient forms, help answer questions in a friendly, welcoming manner while maintaining patient privacy

· Scheduling radiology exams, labs and other physician appointments

· Enter in/update demographic information, communication information

· Call no show patients, reschedule patients who cancel

· Answer questions the patients may have

· Other tasks as assigned

· This is a 40 hour work week unless otherwise determined by Executive Director. There may be times that overtime is needed.

Physical Demands

· frequently required to stand, walk, sit, use hands/fingers, talk and hear

· The noise level in the work environment is usually moderate

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Hematology
• Oncology

Schedule:

• Monday to Friday

Work Location: In person