What are the responsibilities and job description for the Helpdesk Desktop Support Analyst position at Northwest Partners?
Northwest Partners is looking to hire an experienced Helpdesk | Desktop Support Analyst II to work on a project with one of our premier clients in the construction industry.
Applicants must be able to work for any US employer without additional work visa sponsorship.
What YOU will do:
- Provide technical support for computer hardware, software, and peripherals.
- Build, configure, and maintain desktop and laptop systems.
- Troubleshoot and resolve issues related to Microsoft Windows 10/11, Microsoft Office 365, printers, scanners, mobile devices (Android/iOS), and networking.
- Utilize a ticketing system to document, track, and manage support requests.
- Handle sensitive data with confidentiality and care.
- Participate in a weekly on-call rotation to support after-hours emergency requests.
- Maintain inventory and assist with system upgrades.
- Promote a culture of safety and teamwork within the organization.
What YOU will bring us:
- 1-2 years of experience as a support technician.
- Strong knowledge of:
- Microsoft Windows 10/11 and Office 365
- Computer hardware and peripherals
- Microsoft System Center Configuration Manager (SCCM)
- ServiceNow or similar ticketing systems
- Printers and basic networking concepts
- Microsoft Active Directory (IAM)
- Mobile device management (MDM)
- Excellent problem-solving, analytical, and communication skills.
- Strong attention to detail and ability to document work accurately.
- Ability to prioritize and multitask effectively.
- A team player with a professional and end-user-friendly attitude.
Benefits Include:
Health Insurance, Vision Insurance, Dental Insurance, Short-term Disability, Long-term Disability, Life Insurance, Education Benefits, and more.
About Northwest Partners:
Northwest Partners is an equal-opportunity employer. At Northwest Partners, we are dedicated to moving at the speed of innovation. We work with clients across the globe to provide exceptional knowledge, talent, and resources. As a trusted partner, we merge the client's vision with our expertise to deliver powerful results. Northwest Partners is known for building and managing elite teams in technology across diverse industries. Our mission is to empower every talent and every client to achieve more.
