Clinic Supervisor

Job Summary

The Supervisor, Clinics is responsible for overseeing the daily operations of a clinic or group of clinics, ensuring efficient and effective delivery of healthcare services. This role involves supervising clinical staff, ensuring adherence to policies and procedures, managing patient flow, and maintaining compliance with regulatory standards. The Supervisor, Clinics works closely with management to improve service delivery, implement best practices, and provide exceptional patient care.

Essential Functions

• Assists clinic management in providing overall leadership and direction for areas of responsibility, and for creating an environment that fosters collaboration among staff to achieve operational and clinical excellence.
• Coordinates recruitment of clinic staff. Communicates performance standards and evaluates employee performance. Responsible for any necessary disciplinary actions including the proper supporting documentation; counsels employees while providing constructive feedback and/or recognition for results achieved.
• Functions as a liaison and maintains open communication for areas of responsibility with patients, providers, administration, and other supervisors and departments.
• Problem solves and troubleshoots operational issues and appropriate escalation of issues to leadership when necessary.
• Supervises daily operations of assigned support functions (including appointment scheduling, registration, check in/check-out, collections, referrals, and other administrative duties as assigned).
• Ensures patient information is entered and updated in appropriate systems and is accurately maintained in accordance with clinic policies and procedures. Assists in developing and implementing office procedures and processes that support operations.
• Provides administrative and clerical support to the clinic leadership with various functional responsibilities and assists with clinic operations, projects, staff issues and inquiries as required.
• Responsible for all other duties as assigned by leadership.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Business Management, Healthcare Administration, Public Health, or a closely related field preferred
• 2-4 years of clinic experience required
• 1-2 years Prefer previous clinic management/supervisory experience preferred

Knowledge, Skills and Abilities

• Google Suite including Gmail, GDrive, GSheets, GCalendar, etc.
• Microsoft Office Suite including Word, Excel, Power Point, and Visio
• Kronos, Athena, and the ability to learn multiple new systems being used in the organization to perform daily operational activities
• Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Ability to handle sensitive and confidential information with discretion.