Registrar Lead

Job Summary

The Registrar Lead is responsible for the capture of demographic and insurance information either by telephone or patient facing and uses the insurance eligibility application to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Serves as lead for other Registrars in the department and assists supervison/management in directing activities of the department.

Essential Functions

• Demonstrates a courteous, caring manner while obtaining vital patient information. Maintains efficiency and accuracy while keying all patient information into the registration system. Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed.
• Leads, mentors, and supervises a team of registrars, ensuring they are trained and perform their duties efficiently.
• Provides on-the-job guidance and support to registration staff, addressing issues, answering questions, and promoting professional development.
• Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment. Requests payments, co-payments and deposits on patient accounts. Counsels self-pay patients on the amount of the procedure and informs them of payment options.
• Reads physician orders to determine the proper registration process for the patient visit.
• Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment.
• Audits Admission/Registration admits for errors and makes corrections as needed and assists with the education of staff. Reports QA to Patient Access Supervisor.
• Notifies ancillary departments or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time.
• Adheres to policies and provides excellent customer service in all interactions with the appropriate level of compassion
• Assists Patient Access Supervisor to resolve registration/insurance problems and contacts and works with Corporate to resolve complex problems.
• Assists in “special assignment” duties as directed by the Patient Access Director, Manager or Supervisor.
• Assists hospital leadership with working all Patient Access reports, as needed.
• Adheres to policies and provides excellent customer service in all interactions with the appropriate level of compassion
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• 2-4 years of experience in patient registration, admissions, or a related healthcare role. required
• Previous supervisory experience or demonstrated leadership skills preferred
• Experience with Electronic Health Record (EHR) systems and billing/insurance verification preferred

Knowledge, Skills and Abilities

• Strong leadership, communication, and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced, high-pressure environment.
• Knowledge of insurance verification processes, pre-certification, and billing procedures.
• Strong problem-solving skills, with the ability to resolve complex issues effectively.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as a team.
• Medical terminology and coding preferred.