Accounts Recievable Specialist

Job Summary: As an Accounts Receivable Specialist, you will play a critical role in managing and maintaining the financial health of Northwest Security Systems. Your primary responsibility will be to ensure the timely and accurate collection of outstanding invoices from customers. You will work closely with coworkers and external clients to resolve billing issues, reconcile accounts, and maintain up-to-date records. This position requires a keen attention to detail, strong organizational skills, and a commitment to maintaining positive customer relationships.

Key Responsibilities:

Invoice Generation:

• Prepare and generate invoices accurately and in a timely manner.
• Ensure that invoices are sent to the appropriate parties through the preferred method (email, mail, or electronic platforms).

Billing and Collections:

• Monitor accounts to identify overdue payments and outstanding balances.
• Contact customers in-person, by phone, email, or mail to follow up on outstanding invoices and arrange for payment.
• Negotiate payment terms and plans when necessary, while maintaining a professional and courteous demeanor.
• Resolve billing discrepancies and disputes promptly and effectively.

Reconciliation:

• Reconcile customer accounts to ensure accurate records of payments and outstanding balances.
• Investigate and rectify discrepancies or issues related to payments, credits, and debits.

Reporting:

• Prepare and maintain reports on accounts receivable status and aging.
• Provide regular updates to management regarding collections and outstanding issues.

Customer Relations:

• Build and maintain positive relationships with clients by providing exceptional customer service.
• Address customer inquiries and concerns regarding billing and payment matters.

Record Keeping:

• Accurately record all communications and actions taken in the accounts receivable system.
• Maintain organized and up-to-date customer files and documentation.

Other Duties:

• All other duties as assigned

Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred).
• Proven experience in accounts receivable, billing, or related financial roles.
• Strong knowledge of accounting principles and practices.
• Proficiency in using accounting software and Microsoft Office Suite (particularly Excel).
• Excellent communication and negotiation skills.
• Detail-oriented with a high degree of accuracy.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to handle difficult customer interactions professionally.

Physical Requirements:

• Extended periods of sitting at a desk and working on a computer.
• Clear vision and hearing for effective communication.
• Occasional lifting of moderately heavy items.
• Basic manual dexterity for office tasks.
• Ability to concentrate and stay focused.
• Mobility within the office environment as needed.
• Adaptability to occasional stress-related situations.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person