Operations Specialist II

Position Title: Operations & Facilities Specialist 2

Location: Whatcom, Skagit, & Island Counties

Reports to: Senior Director of Financial & Business Operations

Hours: 40 hours per week, non-exempt position

Wage Range: $27.96 - $31.78 an hour; wage dependent on relevant experience, education, and qualifications

Members of underrepresented populations are encouraged to apply.

Mission: At Northwest Youth Services we affirm youth experience and autonomy as we work together to foster collective healing and justice in order to dismantle the systems of oppression that perpetuate youth homelessness.

Core Values:

Community – We promote interdependence and recognize that everybody needs a community to thrive. We know that we are stronger together.

Justice & Liberation - We believe that it is critical to acknowledge, name, and actively work to dismantle the historic systems and societal structures that fuel crisis and poverty.

Humanity - We work with respect and compassion for each other and believe that everyone deserves to belong: to be safe, heard, and valued.

Accountability – We believe that no one is done learning; as a community we hold each other to a high standard, and work to educate, grow and heal together.

Vision: Guided by our core values and commitment to becoming an Anti-Racist organization, Northwest Youth Services envisions a community in which all young people are seen as catalysts in creating a just and liberated society that supports each of our unique journeys through life.

Job Mission

This position contributes to NWYS’s success by ensuring the smooth and efficient running of day-to-day operations and overseeing our facilities by optimizing processes, identifying areas for improvement and implementing strategic changes to maximize productivity, achieve organizational goals and ensure staff safety.

Core Competencies

To perform successfully, the individual should demonstrate the following competencies:

Positive Impact: Have a passion for Northwest Youth Services’ mission and vision; displays a positive attitude.

Integrity: Must be honest and take responsibility for actions; ability to set healthy limits.

Team Player: Effectively partner with people across the organization.

Composure: Respond calmly to stressful circumstances.

Self-Objectivity: Know personal strengths and limitations; open to and seeks feedback for self-improvement.

Informal Communication: Clearly articulate information, opinions, and ideas.

Learning Agility: Seeks to improve knowledge, skills, and abilities in related service areas.

Active Listening: Ability to effectively work independently and in partnership with team members; ability to communicate effectively with others.

Sensitivity: Communicates empathy and respect of individuals; ability to be appreciative of diversity.

Change Agility: Able to embrace needed change; able to provide and implement feedback; effective in the face of ambiguity.

Creativity: Resourceful in finding ways to improve and advocate for change when necessary; fosters creativity in others.

Key Responsibilities

Operations:

• Responsible for overseeing day-to-day operations, monitoring performance, identifying areas for improvement and implementing changes to streamline processes.
• Ensure smooth functionality by managing, including but not limited to, office supplies, maintenance issues, package handling, copier services, janitorial services and security systems while communicating important information to staff and optimizing efficiency and compliance with company guidelines.
• Coordinate cell phone, laptop and key purchases. Maintain an accurate inventory.
• Maintain reception areas in an orderly manner, stocking supplies as needed;
• Respond to operational issues and emergencies;
• Assist Senior Director of Financial and Business Operations in ensuring adherence to company policies, industry regulations and legal requirements;
• Monitor expenses and work within budget constraints;
• In collaboration with the Senior Director of Finance and Business Operations, ensure Information Technology strategy is defined, planned and mapped for sustainable practices. Be the liaison between staff and IT support services;
• Ensure compliance with OSHA and other safety regulations;
• Oversee the development and continued efforts for Safety Teams and other cross-functional work groups;
• General administrative support;
• Ensure standard operating procedures are created, maintained and communicated to staff;
• Maintain the highest level of confidentiality with organization and executive information

Facilities:

• Supervise the maintenance technician, monitoring and communicating maintenance requests and priorities and ensuring expenses are properly budgeted and reported;
• Ensure facilities are clean, properly maintained and safe;
• Oversee preventative maintenance, repairs and renovations of facilities and leased spaces;
• Support the planning and execution of new facilities;
• Coordinate agency vehicle maintenance, usage, licensing and record keeping. Assist with purchases and sales of vehicles;
• Coordinate with site managers to ensure all sites have the supplies, resources and support they need;

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. While performing these job duties, the employee is regularly required to listen to others and provide verbal feedback. The employee is required to frequently sit for extended periods of time, stand, walk, climb, or balance.

Minimum Qualifications:

• High school diploma or GED;
• Three or more years of experience in a similar role;
• Proven organizational skills, including time management;
• Project management experience;
• Budget management experience;
• Strong analytical and problem solving skills;
• Self sufficiency and an ability to work with minimal supervision;
• Strong verbal and written communication skills;
• Attention to detail;
• Broad knowledge of building repair and maintenance;
• Strong computer skills, with knowledge of Microsoft Office products, Adobe, and other related business and communication tools;
• Proficient with general office machines;
• May need to be available for occasional emergency situations 24/7;
• Must be 21 years of age or older;
• Proof of Washington State Driver’s License, driving record, and auto insurance; and
• Requires background checks.

Required within first 30 days of employment:

• CPR/First Aid/Bloodborne pathogens certifications required;
• Must have a negative TB test; and
• Full understanding of the CPS reporting requirements.

Preferred Qualifications:

• Degree in business, finance, or a related field
• Five or more years of experience in a similar role;

Benefits

• Earn paid time off based on hours worked;
• Medical, vision, and dental insurance benefits begin first of the month following date of hire (positions at or above 0.75 FTE);
• Voluntary life, critical illness, supplemental vision, long term disability, and accident insurance eligibility begins first of the month following date of hire (positions at or above 0.75 FTE);
• Simple IRA Retirement plan with match up to 3% of employee contributions, per pay period, after first year of employment;
• Annual Healing Fund stipend; and
• Juneteenth and Indigenous Peoples Day paid holidays;

Northwest Youth Services is an Equal Opportunity employer. Employment is based upon individual qualifications without regard to race, color, sex, religion, national origin, citizenship, age, marital status, veteran status, disabilities, political ideology, sexual orientation, or any other legally protected status.

Northwest Youth Services participates in E-Verify.