What are the responsibilities and job description for the UEMR Configuration Specialist position at Northwestern Counseling & Support Services, Inc.?
Northwestern Counseling & Support Services, Inc. is seeking a qualified, energetic individual to join our team as a Configuration Specialist. This is a fully remote position for residents of Vermont or Massachusetts.
As part of our team, you will execute configuration tasks and provide client-specific configurations in alignment with business and stakeholder requirements for a Unified Electronic Medical Record (UEMR) that is shared by four mental health agencies in Vermont. In addition to providing system analysis, design, development and maintenance, you will also be responsible for supporting users of the EMR. Our ideal candidate has considerable professional experience related to business processes, strong analytical and communication skills and the ability to work well with others. You should be a detail oriented, self-starter with experience in customer support and a passion for systems improvement. The Configuration Specialist plays a crucial role in the analysis, configuration, implementation, maintenance, and support of the EMR application, Netsmart’s myAvatar.
Key Responsibilities
As part of our team, you will execute configuration tasks and provide client-specific configurations in alignment with business and stakeholder requirements for a Unified Electronic Medical Record (UEMR) that is shared by four mental health agencies in Vermont. In addition to providing system analysis, design, development and maintenance, you will also be responsible for supporting users of the EMR. Our ideal candidate has considerable professional experience related to business processes, strong analytical and communication skills and the ability to work well with others. You should be a detail oriented, self-starter with experience in customer support and a passion for systems improvement. The Configuration Specialist plays a crucial role in the analysis, configuration, implementation, maintenance, and support of the EMR application, Netsmart’s myAvatar.
Key Responsibilities
- Working closely with clinical, technical, and administrative teams to design, configure, troubleshoot, and maintain the EMR system to meet the needs of our behavioral health environment.
- Receive user inquiries primarily via Basecamp, Service Desk and Deskpro regarding configuration changes, product functionality or issues; research with the user to fully diagnose the issue then develop creative solutions and respond within established timelines.
- Provide excellent customer service, prompt follow-up to user issues and proactive problem solving.
- Provide level II support to internal EMR help desk staff.
- Confirm successful testing of application changes in production and non-production environments.
- Manage and review UAT testing requirements while assisting with UAT testing monthly and during application rollouts.
- Create and maintain comprehensive documentation, including implementation guides, user guides, training materials, and knowledge bases for EMR system administration and use.
- Act as a subject matter expert for system users, answering technical questions and providing training as needed.
- Run simple SQL queries within DBeaver or other database management tool.
- Bachelor’s degree in Healthcare Administration, Business, Information Systems, or a related field; equivalent experience will be considered.
- 2-3 years of experience with Electronic Health Records (EHR), Healthcare Management Systems (HMS), or other clinical software platforms
- Knowledge and experience with health care information systems or knowledge of processes and workflows common in behavioral health.
- Computer proficiency, including Microsoft Excel and other MS Office tools.
- Must have strong analytical and critical thinking skills.
