What are the responsibilities and job description for the Billing Specialist position at Northwestern Energy?
Billing Specialist
Work Location: Butte, MT
Pay range: $18.00 to $33.07 per hour starting base wage with career advancement opportunity up to $40.24 per hour
Employment Status: Regular Full-time
External candidates apply at northwesternenergy.com
Internal candidates apply through iConnect.
About this position:
The Billing Specialist is responsible for utility billing and meter reading functions including daily billing tasks such as processing, reviewing, and monitoring bills. They also provide support to internal and external customers regarding billing operations, procedures, and issues.
We offer great benefits: 4713
NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,500 amazing people and serve 775,300 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:
- 401K with company match up to 4% and non-elective contribution up to 7%
- Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
- Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)
- Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
- Continued education reimbursement
- Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
- Paid company endorsed volunteer opportunities
- Paid parental leave
- Paid bereavement leave
- Paid training opportunities
- Paid time off starting on your first day, plus 11 paid holidays
Benefits may vary by position or as negotiated as part of a collective bargaining agreement.
About this job:
- Verify accuracy of billing data, analyze and resolve billing discrepancies in a timely manner.
- Analyze accounts for possible adjustments.
- Process accounts receivable transfers.
- Perform specialized complex billing.
- Train staff members on billing and meter reading processes.
- Utilize multiple systems to provide billing and meter reading solutions.
- Assist in the detection and reporting of suspected cases of lost revenue through use of various systems.
- Review, analyze and resolve system exceptions, alarms and events related to meter reading, usage and billing.
- Analyze account history to resolve meter issues.
- Interpret meter data and billing determinants.
- Work with suppliers to process customer supply switches, process supplier's energy usage reports.
- Provide exceptional customer service when corresponding with customers in regards to adjusted bills or billing inquiries.
- Create service requests for field personnel to validate and investigate billing and meter reading issues. Identify and troubleshoot problematic meters.
- Work an 8 hour rotating schedule with hours ranging from 6:00am to 5:00pm
- Process time sensitive daily bill print files for the bill print vendor, process electronic bill notifications.
- Assist with troubleshooting all types of metering equipment, terminology and billing for internal and external customers
- Perform annual and quality budget billing reviews.
- Complete work in a thorough and timely manner with accuracy and attention to detail with minimal supervision.
- Create meter reading files daily and process into billing system. Assist meter readers with loading routes to hand held and mobile devices.
- Work closely with assigned analyst to determine process versus system issues to resolution.
- Respond to internal requests and work across business units to ensure processes and procedures are being upheld
- Provide independent judgement
- Effective time and conflict management skills
- All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
- Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
Am I right for this job? Here's the success profile:
- Demonstrate and maintain a good safety record
- High School Diploma or equivalent
- Preferred minimum two years of related experience/training within billing processes
- Experience or training in computer-related systems
- Proficiency with Microsoft Office Suite and other computer applications
- Work effectively in a team environment as well as being self-motivated
- Excellent attendance and adherence record
Requisition #4713
Posting Dates: April 22, 2025 through May 6, 2025
Department/Division: Customer Care
Employment Physical: Not Required
Drug Test: Required
Background Check: Required
Relocation Benefit: None
Telecommuting: Part-time
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at job.inquiries@northwestern.com.
Salary : $18 - $33
