What are the responsibilities and job description for the Patient Access Representative / Switchboard Operator position at Northwestern Medical Center?
Patient Access Representative - Emergency Department
Excellent Weekend and Shift Differentials
Join our award-winning team!
Northwestern Medical Center, where you can be the difference!
Looking to advance your career at a vibrant, community hospital in a locale that will have you wondering why you ever chose to live anywhere else? Come join the Northwestern Medical Center family, where our focus on high reliability ensures constant emphasis on safety, quality, and improvement as we pursue our mission of exceptional care. Be part of a team where you can make a difference, all while enjoying the quality of life Vermont provides.
Northwestern Medical Center's mission is to provide exceptional healthcare for our community and we are currently recruiting for a Per-Diem Patient Access Representative opportunity.
EXPECTED HOURS / SHIFT : Per-Diem, hours are variable 7 am - 3 pm, 3 pm-11 pm or 11 pm - 7 am based on department needs, including every other weekend
JOB SUMMARY :
- The Patient Access Representative – Registration I performs ambulatory, outpatient, and inpatient registration, payer eligibility, and financial screening functions. Provides exceptional patient focused customer service while guiding patients, and families through the registration process. Works to assist patients and families with meeting financial requirements. Estimates and collects point of service payments from patients. Communicates effectively to clinical departments to maximize patient flow and customer service.
PREREQUISITES
Experience : Prior customer service experience preferred. Experience in medical office / hospital setting preferred, but not required.
Skills : Basic computer and typing skills required. Must be detail oriented, organized, be able to handle multiple tasks and responsibilities and prioritize appropriately, have basic math skills to collect money and make change, and have strong communication skills to communicate with people in a professional and tactful manner.
