Practice Support Specialist - Per Diem

JOB SUMMARY:

• The Diagnostic Imaging Support Specialist provides excellent customer service while registering patients when needed, performing referral order management, scheduling patient appointments, managing patient waiting areas, contacting patients and practices, and managing the phones. Diagnostic imaging schedulers work as part of a care team to ensure patients receive safe, timely, and accurate care.?They are responsible for anticipating patient needs, responding to requests promptly, and greeting patients throughout their visit.

  Responsible for optimal workflow scheduling and coordination of radiology procedures according to department protocols which include procedural screenings, documenting and obtaining complete and accurate all patient medical history necessary to ensure appropriateness and safety for all procedures. Demonstrates commitment to providing excellent service experience for patients and their families.

• Education:

  • High School Diploma. Associate degree preferred.

  • Two (2) years medical office experience, medical terminology

  • Two years scheduling diagnostic imaging procedures preferred

  Experience: Prior clerical work experience in a medical office, knowledge of medical terminology, Meditech EMR, proficient typing skills preferred. Experience with an electronic health record, medical billing, insurance claims, medical records, and/or patient registration preferred.

  Other: Must be able to understand and provide written and verbal instructions pertaining to scheduling and medical provider requests. Ability to work in fast-paced environment and always communicate with people in a professional and tactful manner. Must be competent with general computer skills. Must be detail oriented and able to handle multiple tasks simultaneously and prioritize appropriately. Must be comfortable with a multi-line phone system. Must be comfortable with communication of clinical information to and from customers.