What are the responsibilities and job description for the Switchboard Operator - Part-Time Days position at Northwestern Medical Center?
Switchboard Operator
Excellent Weekend and Shift Differentials
Join our award-winning team!
Northwestern Medical Center, where you can be the difference!
Looking to advance your career at a vibrant, community hospital in a locale that will have you wondering why you ever chose to live anywhere else?  Come join the Northwestern Medical Center family, where our focus on high reliability ensures constant emphasis on safety, quality, and improvement as we pursue our mission of exceptional care. Be part of a team where you can make a difference, all while enjoying the quality of life Vermont provides.
Northwestern Medical Center's mission is to provide exceptional healthcare for our community and we are currently recruiting for a Part-time Switchboard Operator opportunity.
EXPECTED HOURS / SHIFT :   Part-Time (48 hours bi-weekly). The schedule is generally as follows :
Week 1 : Mon, Tue 3pm-11pm AND Sat 7am-3pm
Week 2 : Sun 7am-3pm AND Mon, Tue 3pm-11pm
JOB SUMMARY :
The Switchboard Operator I is responsible for answering incoming calls into the hospitals main telephone line, answering service phone lines, and internal hospital operator phone lines. The Operator will assess the needs of the caller and utilizes protocols to answer questions of the caller, transfer the caller to the appropriate destination, transcribe a message, send a page, or facilitate other types of communication. The Operator will monitor and prioritize the internal hospital emergency phone line, radio, and all alarms. The Operator will effectively and tactfully carry out emergency response protocols. Operator will overhead page as required. The Operator will assist with compilation of on call schedules. The Operator may be expected to assist with other clerical and patient access tasks including but not limited to receiving and routing of incoming faxes, scanning documents, and registration / insurance information entry and verification.
PREREQUISITES
Education : High school diploma or equivalent required.
Experience : Prior customer service experience preferred. Experience in medical office / hospital setting preferred, but not required.
Skills : Must be detail oriented, organized, be able to handle multiple tasks and responsibilities and prioritize appropriately, be able to remain calm under pressure and have strong communication skills to communicate with people in a professional and tactful manner.
Northwestern Medical Center’s Benefit Package :
With “people” as one of our core values, valuing our employees is a top priority for Northwestern Medical Center. We care about our employees, their families, and their overall health & well-being. We are proud to offer a comprehensive & generous benefits package designed to help our people stay healthy, balance work & life responsibilities, protect their assets & plan for a secure financial future. Northwestern offers a comprehensive benefit package with recognized national carriers as well tuition assistance programs.
Apply online at : https : / / www.northwesternmedicalcenter.org / careers
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