Information Liaison CDH Pre/Post Surgery Full-time Days

Description

The Information Liaison for Surgical Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• They will coordinate and perform functions related to scheduling and sending of cases, control desk coordinator activities, registration of patients, unit communication coordination, completes patient charges, runs unit reports, and acts as gatekeeper for surgical services. This position supports timely, quality, efficient services to all internal and external customers of the operating room.
  
  

Responsibilities

The Information Liaison for Surgical Services is responsible for performing the following functions:

• Scheduling functions:
• Demonstrate in-depth working knowledge and expertise with clinical based computer systems
• Accurately schedules surgical cases manually and or in computer to generate preferences for necessary surgeon-specific instrumentation (case cart system).
• Receives and makes changes to OR schedule according to established procedures
• Reviews and updates next day’s surgical schedule with anesthesia and OR charge personnel
• Ensures adequate supply / distribution of OR daily schedules (within Surgical Services)
• Reviews scheduling codes for procedures / ensures that CSS staff receive accurate preferences
• Ensures nightly update and duplication of OR schedule for all pavilions
• Patient Charges – see below
• Other scheduling functions as needed
• Control Desk functions:
• Sends for patients according to established standards and subsequent patients as requested then communicates to surgical services staffs using the appropriate systems
• Ensures inpatient arrival to pre-op holding areas through monitoring of transport tracking System and outpatient arrival at Center (checks patient tracking system to see patients have arrived against the time the patients are scheduled to arrive) Communicate arrival with charge nurse.
• Coordinates and prioritizes dispatch of work assignments related to patient and specimen transport; phone communications; and equipment delivery
• Coordination of patient flow and other duties as needed
• Executes nightly schedule changes
• Monitors automated system for timely OR room turnover
• Receives and enters surgical services staff call-ins for manager notification
• Effects timely notification of on-call teams and other support service needs
• Prepares daily nursing staffing roster by specialty and coordinates with daily OR schedule for OR room assignments
• Prepares daily and weekend on-call nursing sheets and ensures completeness
• Prepares next day equipment list for staff to complete
• Answers and directs telephone calls to appropriate areas
• Communicates patients leaving the OR (directs) to family waiting room and nursing units
• Requests admitting to create active account as necessary
• Orders and maintains sufficient inventory of office supplies; printed forms and coffee supplies
• Assist with bringing patients back from reception to the pre-op room if requested.
• Department Reports
• Retrieves lab results on demand from hospital data base system
• Orders specialty beds as needed to facilitate patient needs
• Institutes call tree for on-call staffs; operation triage; and other emergent situations as necessary and escalates appropriately and timely
• Patient Charges – see below
• Other Control Desk functions as needed
• Patient registration functions and unit communications:
• Patient Tracking System – checks patients in and enters next day’s cases into system
• Registration forms:
• Patient Information Complete
• Hospital Consent
• Advance Directives
• Medicaid
• Medicare
• HIPAA / Privacy
• Communicate patient / family information to Preop/PACU/SDS and OR staff
• Provide assistance / directions to volunteers
• Ensure patient charts are together for the next day
• Order unit supplies
• Maintain waiting room area / coffee & vending machine area – supplies for visitors
• Other patient registration functions and unit communications as needed
• Unit communication coordination functions:
• Responds to Emergency Call light by transporting Cardiac Crash cart to appropriate OR, notify managers of situation
• Communicates patient / family information to OR/SDS/Anesthesia/OR Nursing/Recovery room/CSS/ and family waiting areas regarding add-on cases, cancellations, and bypass RR patients
• Maintains and updates Nursing Staff Directory (address and home/cell phone numbers)
• Maintains and updates triage list
• Enters broken equipment into data base for repair and ensures broken pagers are replaced
• Facilitates communication between OR / Pre & Post-op / CSS departments
• Receives and directs calls from physician offices and patients
• Other unit communication coordination functions as needed
• Patient Charges and Unit Reports:
• Ensures correct patient encounters in order to facilitate correct patient charges
• Ensuring all patients have been charged appropriately
• Accurately separates/ files/ and documents post-op patient charge sheets for charge entry
• Other patient charging and unit report functions as needed
• Customer Service functions:
• Visitor & Vendor coordination
• Ensure all Visitor / Vendors have badges
• Confirm access approvals in place according to policies
• Contact OR team leaders, CSCs, and others as needed
• Coordinate scrub attire / lockers as needed
• Maintain access approval paperwork for Vendors / Visitors
• Family and significant others
• Give directions as needed to lounge / cafeterias, etc.
• Convey messages to nursing staff / CSCs as needed
• Other Departments:
• Assist Hospital Transportation staff in checking off / picking up specimens
• Offer assistance / directions to others
• Other customer service functions as needed
• Administrative Support:
• Orders unit supplies
• Assists manager and team leaders with scheduling of conference room, meetings
• Maintains locker data base
• Support nursing staff scheduling using hospital dedicated scheduling system
• Other administrative support as needed
  

Qualifications

Required:

• High school graduate
• Previous medical experience
• Medical terminology
• Basic personal computer knowledge
• Prior electronic medical record experience
• High degree of multitasking
• Ability to collaborate with multi-specialties
• Time management capability
• Prior team work and customer service experience
  
  

Preferred

• College level experience or diploma.
  
  

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.