Admin Operations Coordinator II - Pediatrics

The Admin Operations Coordinator II reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

This position will report to the Operations or Practice Administrator and will be responsible for managing the daily operations of practice site(s) supervising administrative support personnel coordinating provider schedules managing practice collections ensuring service excellence and performing service recovery as necessary. This role supervises and personally provides direct clerical tasks twenty percent of the time.

Responsibilities :

• Manages workload distribution and prioritization of tasks.
• Responsible for frontline communication with staff to receive and provide feedback regarding quality and productivity.
• May perform daytoday clerical functions twenty percent of the time in assigned areas of responsibility when not conducting coordinator function.
• Supervise and direct the offices frontline clerical staff.
• Participate in interviewing hiring training progressive discipline dismissals and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Manage providers schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction provider productivity and efficiency and staff productivity.
• Conduct timely and accurate cash management duties including overseeing the collection of copays and patient balances inhouse cash balances and bank deposits.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
• Conduct office staff meetings on a regular basis in coordination with Operations Administrator.
• Attend and actively participate in leadership meetings.
• Ensure that patient dignity and confidentiality are maintained at all times.

Additional Functions :

Qualifications : Required :

Preferred :

Additional Information :

Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Remote Work : Employment Type :

Fulltime