What are the responsibilities and job description for the Customer Service Representative - Food & Nutrition Call Center, Part-time, Days position at Northwestern Memorial Healthcare?
Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits : from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The Food Services Customer Service Representative reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
The Food Services Customer Service Representative provides scheduling, registration, and customer service functions at Northwestern Medicine. Ensures highest level of customer service is proved to the NM workforce and any external clients.
Responsibilities :
Department Operations
- Answers the telephone in a courteous, professional manner; consistently demonstrating excellent customer service. Screens and directs calls that come into the department Takes messages and relays information accurately.
- Shows familiarity with customer base and key customer needs. Interacts with customers, clients and clinical staff members to resolve problems / questions about services to be delivered.
- Shows familiarity with customer needs in order to schedule correct services for each service request.
Communication and Teamwork
Service Excellence
Qualifications
Required :
Additional Information
Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.
