What are the responsibilities and job description for the Desktop Support Analyst Associate Technical Support Services Full-time Days position at Northwestern Memorial Healthcare?
The Associate Desktop Support Analyst reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
The Associate Desktop Support Analyst possesses a basic knowledge of desktops laptops mobile devices and associated operating systems and peripherals. The associate also possesses a basic understanding of networking (wired and wireless) printing and printing hardware telephony support and audio visual support. The Associate Desktop Support Analyst will have primary responsibility for maintaining all NM endpoint hardware and core software including but not limited to computing devices pagers printers telephony and telephony hardware operating systems core software and some specialized software / systems including NMs electronic health record. To that purpose the position provides businessuse guidance as well as technical guidance for end user technologies. The role includes hardware and software deployment as necessary.
Responsibilities : Technical Skills :
- Develop knowledge of operating systems associated with endpoint hardware platforms (Windows OS X) telephony and telephony hardware pagers printers and multifunction printers.
- Provides desktop hardware and software problem identification and resolution for all endpoint hardware and related equipment / peripherals.
- Complete hardware moves and equipment replacements for all endpoint hardware and related equipment / peripherals.
- Provide feedback and suggestions to the appropriate Information Services architecture teams on topics related to supported hardware and software standards.
- Assist and ensure compliance with endpoint hardware and software standards (including delivery) as determined by the Information Services department.
- Build relationships with team lead and manager on daytoday team environment.
- Communicate with IS Service Desk and provide needed assistance to meet immediate customer needs.
Customer Service :
Communication Skills :
Personal and Staff Development :
Teamwork :
Focus on IS team success and promote collaborative efforts with others.
Shift easily among different technical and project roles as required by situation.
Learn to adapt well to rapid change and multiple priorities.
EOE Minorities / Women / Disabled / Veterans. VEVRAA Federal Contractor
Qualifications : Required :
Preferred :
Additional Information :
Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
Remote Work : Employment Type :
Fulltime
