The Immediate Care Technician reflects the mission vision and values of NMHC adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
The Immediate Care Technician supports physicians (MD) and advanced practice providers (APP) by facilitating patient flow assisting with various patient care activities and performing related administrative functions. This role is responsible for ensuring efficient patient flow; maintaining neat clean and safe patient care areas; promoting patient satisfaction by interacting with patients in a professional friendly manner; safeguarding patient confidentiality.
Responsibilities :
- Assures efficient patient flow through the site :
Escorts patient to exam room identifies patient with 2 identifiers and prepares patient for examination.
Obtains accurate vital signs per organization standards.Documents reason for visit and updates / confirms allergies smoking history and pharmacy information.Promptly informs the MD / APP of any significant change in vital signs or acute symptoms.Anticipates / sets up equipment or supplies needed for visit.Cleans and prepares exam room for next patient.Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.Assists with referrals transfers and discharge processes.Assists MD / APP with medical and surgical procedures in accordance with established protocols such as :Electrocardiogram (ECG) venipuncture immunizations setting up procedure trays specimen. collection and / or Clinical Laboratory Improvement Amendments (CLIA) waived testing wound care splinting as directed by MD / APP.
Callin or electronically send prescriptions as directed by the MD / APP.Provides high quality care by :Prepares and stocks all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
Participates in environmental safety rounds.Maintains vaccine / medication inventory.Ensures medication cabinets are locked appropriately.Monitors and maintains equipment and instruments according to clinic guidelines.Assists in ordering supplies and correctly disposes of all expired items.Adheres to office opening and closing procedures.Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional friendly manner :Interacts in a professional cooperative manner with other practice staff.
Accepts and performs delegated responsibilities in a positive manner.Offers assistance to others.Attends and participates in staff meetings.Communicates appropriately and effectively with patients and patient care team (in the office and on the phone).Performs delegated procedures common to the specialty area in a safe effective and efficient manner (see specialty practice addendum).May perform other duties as assigned.Qualifications : Required :
High school diploma or GED equivalent.Candidate must have written proof of meeting candidate eligibility requirements for writing one of the five eligible certification exams (AAMA AMT NCCT NHA NRCMA)Accepted documentation :
New MA Graduates within 6 months from date of graduation from an MA Program must submit : a letter from the school or a letter from the certifying bodyNonCertified MAs or new graduates past 6 months from date of graduation from an MA program must submit : a letter from the certifying bodyWithin first six months of employment will complete one of the following certifications after up to two test attempts :Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA)
Registered Medical Assistant (RMA) through American Medical Technologists (AMT) orNational Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA)Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP) OREmergency Medical Technician Paramedic or Emergency Medical Technician Basic (National Registry of Emergency Medical Technicians) certification OR Illinois EMT LicenseCertification required upon hire.Basic Life Support (American Heart Association) certification.Completion of preemployment competency exam.Strong computer skills.Preferred :
Experience with electronic medical record.College degree or interest in health care field.One to two years of ambulatory care experience.There is a $2000 signon bonus available for this position for external candidates and candidates who have not worked at NM in over 1 year.
Additional Information :
Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
Remote Work : Employment Type :
Fulltime
