The Manager of Phlebotomy reflects the mission vision and values of Northwestern Medicine adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
The Manager Phlebotomy collaborates with leadership to advance quality strategies ensure a professional work environment facilitate timeliness of services and enhance patient satisfaction. The Manager is responsible for fiscal human resource and quality outcomes for their defined service area or unit.
The Manager Phlebotomy places the needs of the patient and other customers as a first priority and demonstrates the skills necessary to meet and exceed expectations. The Manager focuses others on a clearly defined clearly communicated vision and engages individuals and groups to achieve that vision. The Manager identifies and develops organizational talent and embraces continuous learning of self and others.
Responsibilities :
Core Skills : Operations Performance Practice
- Attracts develops and retains exceptional service providers and provides those individuals with an environment that fosters excellence through continuous learning
Collaborates with Human Resources and other managers to ensure appropriate staffing
Advances innovative retention strategies for staffCollaboratively manages the disciplinary process when appropriateFacilitates the annual performance review processEnsure application of staffing toolsFacilitates onboarding of new staffManages people and resources to ensure safe and efficient patient care operationsAssumes 24 hour accountability for quality of patient care human resources and overall function.
In conjunction with the Laboratory Director Section Medical Director(s) and Administrative Director develops section based goals to support hospital and division mission and objectives.Ensures that staff exhibit patients first standards.Monitors research and investigational activity to assure compliance with hospital policies / procedures.Facilitates a multidisciplinary and collaborative approach to patient care and interdepartmental problem solving / service delivery.Develops and maintains relationships with all customers and suppliers.Assures that service standards are developed implemented and evaluated.Creates an environment of high morale and motivated professionals.Ensures that the environment is clean and attractive safe and free from hazards for patients staff and visitors.Assumes delegated management responsibilities in the absence of the Director.Maintains Relative Value Unit (RVU) and productivity systems.Maintains department Service Master.Provides coordinated access between all vendors of Northwestern Medicine departments.Facilitates planned growth in new program areas.Participates and takes leadership roles in Hospital Committees as appropriate.Establishes implements and monitors the unit or service areas capital and operating budget to achieve defined targetsCreates annual operating budget and is accountable for monthly financial performance
Creates and implements new and replacement capital requests and department projectsPartners with the leaderships to advance improvement initiative and opportunitiesLeads the development and implementation of approaches to attain maximum quality and efficiency of service provisionSupports continuous quality improvement initiatives during the Define Measure Analyze Implement Control ( DMAIC ) phase
Monitors and reports on departmental regulatory complianceMonitors and reports upon departmental productivity (statistics) and works with management team to strategize means to maximize output. Develops tools / metrics necessary to adequately assess departmental performanceIncorporates results of compliance audits in the improvement of services and enhancement of patient care consistent with hospital policyQuality of care and Service ManagementDevelops and maintains a quality management system which allows for consistent evaluation and improvement of services and products in relation to physicians and patient care requirements. Documents all significant activities and takes corrective action as necessary
Attends Clinical Care Evaluation Committee (CCEC)Designs and implements clinical protocols and quality improvementsDevelops systems for improvement of the departments services provided in relation to physician and patient care requirmentsEnsures Quality Dashboards are achievedInvolved in patient care issue followupIncorporates results of QM audits in the improvement of services and enhancement of patient care consistent with hospital policy.Basic Core Skills :
Customer Focus :Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements / expectations.
Actively seeks methods of concurrent and retrospective feedback from customers listens to customer feedback and implements solutions and / or interventions as appropriate.Creative Leadership :Translates organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision.
Coaching and Development :Provides daily justintime feedback to improve performance and selfesteem of staff.
Tracks coaching discussions and actual performance of associates to ensure accountability.Seeks ways to match staff members talents and career interests with organizational opportunities.Continuous Learning :Continually examines ways to improve business relationships with customers suppliers community etc.
Seeks and is open to new ideas from a wide range of sources; encourages others to share knowledge and best practices.Additional Key Functions
Ensures compliance with applicable federal state local AABB FDA OHSA TJC CAP CLIA multidisciplinary hospital regulations policies and procedures.Participates in planning and maintenance of the laboratory information system (LIS).Strategic planning / goalsetting for department including the implementation of new technologies and services.Qualifications : Required :
Bachelors degreeDemonstrates personal alignment with NMHs core values of integrity excellence patients first and teamwork.Effective communication and interpersonal skills.Ability to plan organize and direct the activities of others.Laboratory experience with demonstrated progressive level of responsibilityPreferred :
Masters degreePrevious Management or Leadership experienceCertification in area of specialty or administrationLaboratory certification (ASCP)Additional Information :
Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
Remote Work : Employment Type :
Fulltime
Key Skills
Laboratory Experience,Public Relations,Clinical Laboratory Experience,Classroom Experience,Ellucian,Physical Examinations,Phlebotomy,Bus Driving,Medical Terminology,CPT Coding,Patient Service Experience,Venipuncture Experience
Vacancy : 1
