What are the responsibilities and job description for the Patient Procedure Scheduler-Infusion Full-Time Days position at Northwestern Memorial Healthcare?
Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The Patient Procedure Scheduler reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Procedure Scheduler is primarily responsible for scheduling surgical and pre-operative procedures and maintaining schedules related to these procedures. Scheduling includes registration, verifying insurance information, obtaining pre-certifications, instructing patients on appropriate procedures. This role may also be cross-trained and utilized as a Patient Service Representative, thereby assuming the responsibilities associated with the check-in/out functions, or as a Patient Liaison, thereby assuming the responsibilities associated with provider templates and patient correspondence.
Responsibilities:
- Registers and schedules patients for surgical and pre-operative procedures.
- Inform patients of their financial responsibilities.
- Provide patients with surgical and procedural information and instructions as appropriate.
- Obtains and/or facilitates pre-certification as required.
- Maintains calendars and schedules related to surgical and pre-operative procedures.
- Answers all incoming patient inquiries.
- May perform other duties as assigned.
Qualifications
Required:
- High School Diploma or GED equivalent.
- 2 years previous healthcare experience.
- Experience in a customer service role.
Preferred:
- Bachelor's degree.
- Previous experience with an electronic medical records system.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
