Rehab Business Development Liaison- Full-Time

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Rehabilitation Services at Northwestern Medicine is a collaborative, multi-disciplinary team within our growing, nationally recognized health system that provides world-class care at 10 hospitals and more than 200 locations in communities throughout Chicago, the suburbs and northern Illinois. Together with Northwestern University Feinberg School of Medicine, we are pushing boundaries in innovative care delivery, training the next generation of rehabilitation specialists, and pursuing excellence in patient care. 

Rehabilitation Services values building relationships with our patients and their families, understanding the needs of our clinical and non-clinical staff, and providing opportunities for professional development, mentorship, and program development. Our integration with hospitals and clinics across Northwestern Medicine make it possible for us to serve more patients, closer to where they live and work. While each of our locations has a unique story, Rehabilitation Services at Northwestern Medicine is unified under one mission – Patients First.

Job Description

The Rehab Business Development Liaison reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The primary responsibility of the Liaison is to cultivate and maintain strong relationships with physicians and targeted referral sources with the objective to drive incremental volume by promoting clinical services and programs.

Responsibilities:

• Develop and implement a system wide business development plan that achieves yearly referral capture rate goals.  Development of an outreach timeline with defined goals that addresses the referral development needs of each region.
• Builds relationships with physicians and practice administrators through monthly new physician orientations and onboardings, provider group presentations, and regular office visits.
• Report out business development cycle of work monthly to the rehabilitation leadership team utilizing analytics resources and other appropriate reporting tools to facilitate the identification, tracking and reporting of the prior month’s referral metrics, provider onboarding, and practice issue resolutions.
• Build a relationship of trust through mutual respect, understanding expectations of rehab clinic leadership, physicians, and practice administrators utilizing effective communication.
• Work collaboratively with system marketing leadership to maximize current resources and recommend new opportunities via print and electronic media to promote rehab services.
• Tracking and analysis of key referral/business development metrics.
• Organize and coordinate community outreach and NM events to promote Rehabilitation Services.
• Interact with region directors, managers, and coordinators to identify and develop strategies to target specific area referral needs/growth.
• Communicate to leadership provider patient feedback of scheduling and quality of care issues for resolution. 
• Identifies market opportunities within service area aligned with strategy and provides recommendations to leadership.
• Participates in team meetings, special projects and Rehab Services initiatives as identified.
• Ability to maintain positive relationships and strong communication across departments and with all stakeholders.
• Review, update and distribute marketing collateral to requesting practices.
• Develop and implement strategies to promote new clinics to achieve budgeted volume goals.

Qualifications

Required:

• Bachelor’s degree
• Strong interpersonal skills
• Excellent communications skills, both written and verbal
• Significant computer knowledge
• Resourceful and strong networking abilities
• Minimum 4 years of sales, strategy, business and/or clinical background experience

Preferred:

• Master's Degree

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.