What are the responsibilities and job description for the Service Center Training Analyst MyNM Service Center Full-time Days position at Northwestern Memorial Healthcare?
The Service Center Analyst reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
The MyNM Service Center provides support to the NM Workforce through selfservice functions and Service Center Representatives. The Service Center Analyst supports a variety of internal teams by using business technical and analytic experience to improve processes and solve problems. The Analyst serves as an innovative insightful and trusted partner soliciting feedback and advising team members and leadership with datadriven recommendations.
The Analyst facilitates and captures stakeholders requirements and use cases while understanding the business strategy and ensuring processes tools and templates are utilized consistently.
Responsibilities :
- Identify process improvement and service expansion opportunities within the MyNM Service Center to enhance operational effectiveness and build capabilities
- Gather and interpret data identify trends and conduct root cause analysis where necessary to determine applicable continuous improvement projects for the MyNM Service Center organization
- Synthesize continuous improvement recommendations and present to MyNM Service Center leadership
- Effectively communicate with the business users to gather functional requirements use cases and stories for system changes / enhancements
- Guide users through decisions and alternatives for improving their business processes
- Understand industryspecific trends that impact the organization
- Monitor and measure continuous improvement outcomes
- Work with other IS functions to deliver technology changes that support continuous improvement initiatives
- Monitor daily service center metrics provide analysis on general operations identify and advance continuous improvement initiatives
Additional Responsibilities for Service Center Training Analyst :
Responsible for the development of integrated learning & development strategy for the MyNM Service Center organization. Manage all training efforts across the MyNM Service Center identify appropriate learning opportunities for MyNM Service Center personnel and coordinate the timely delivery of training.
Qualifications : Required :
Preferred :
Additional Information :
Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
Remote Work : Employment Type :
Fulltime
