What are the responsibilities and job description for the Front Office Coordinator - Durham Office position at Northwestern Mutual?
Overall Function
The responsibility of the Front Office Coordinator position is to serve as the primary contact for customers and policy owners and assist with work as needed. Specific responsibilities include but are not limited to:
- Maintain front desk coverage at all times
- Greet visitors and direct them appropriately
- Answer and screen telephone calls
- Delivery distribution (packages and checks)
- Print and distribute daily reports
- Maintain the reception area, conference rooms, and kitchen daily (to include all office areas)
- Maintain inventory and order office supplies as needed
- Complete and/or assist with projects as assigned by Manager (to include reports)
- Maintain telephone system contacts, agency directory, and emergency contacts (to include updated address each year)
- Name Plate updates
- Maintain assigned distribution lists
- Maintain office map
- Open, separate, and distribute pouch mail within 24 hours of receiving in office
- Act as a liaison for financial representatives/staff as needed
- Make copies and scans when needed
- Mail handling and check logging
Facilities Management
- On an ongoing basis, inspect the office space, order necessary repairs or recommend replacement or improvement when necessary.
- Establish, implement and maintain adequate security and safety proceed
- Research and recommend changes in equipment as
- Recommend the purchase and ensure proper maintenance of office equipment, furniture, and office supplies
- Vendor/Maintenance direct contact
- Maintain maintenance and office cleaning cycles
Qualifications
- Two to Three years’ experience in an office management position, including hiring, training, planning, financial monitoring, and program development
- Bachelor’s degree Preferred
- High Level computer and Microsoft Office experience
- Multi-line phone experience
- Filing skills
- Customer service experience
- Ability to handle detailed work with high degree of accuracy
- Excellent interpersonal skills
- Experience in problem-solving
- High level of organizational skills
- Excellent written and oral communication skills
- Professional office skills
- Ability to multi-task
- Ability to be flexible and open-minded
- Ability to be diplomatic
- Ability to handle change, pressure, and criticism
- Demonstrated use of time management skills
- Team-oriented
Opportunities for Growth
- Cross-train in other support roles
- Ability to take independent action to make sound decisions
- Ability to work effectively with people at all levels
- Life and Health Licenses with in 90 days of hire or other credentials (to be determined with Manager)
Salary : $40,000 - $45,000
