What are the responsibilities and job description for the Operations Manager position at Northwinds Services Group?
Job Description:
Cornetta Bros. Plumbing and Heating is seeking a detail-oriented Operations Manager for their Elmont, NY location. In this role, you will be responsible for assisting in all day-to-day operations within the office and ongoing collaboration with the president.
This position would be ideal for an innovative team player who is ready to lead and implement organizational growth and support within the Cornetta team.
Summary:
Established in 1946 Cornetta Bros. Plumbing and Heating is a family operated business located in Elmont, NY. Cornetta Bros. offers the best service possible with attention given to customer satisfaction. A tremendous amount of referrals come from the recommendations of the thousands of customers they have successfully served.
Responsibilities:
- Responsible for customer relations, including conflict resolution and timely follow-up.
- Assist with developing office strategy & strategic planning.
- Assist with field staff analytics, progress reports, and workload forecasts to adjust labor forces.
- Maintain fleet maintenance/repair scheduling for the department.
- Assist with financials, maintaining and creating budgets, and reviewing financial indicators.
- Assist with the identification and tracking of key performance indicators
- Assist the president with effective communication, performance management, training, and the hiring process.
Job Qualifications:
- Bachelor's degree in business, finance, or a related field or equivalent business development experience
- Minimum of 3 years of experience in a leadership role
- Valid driver’s license
- Proficient with Microsoft Office Suite or related software
- Service Titan experience preferred
Competencies:
- Excellent written, verbal, and active listening skills
- Strong administrative skills
- Strong organizational skills
- Ability to work individually and as part of a team
- Problem-solving skills
- Excellent interpersonal, negotiation, and conflict-resolution skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to act with integrity, professionalism, and confidentiality
What can we offer you?
- Competitive High Base Salary
- Medical, Dental, Vision
- Paid Personal Days
- Paid Holidays
The starting hourly base wage for this position is $120,000 - $130,000. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education which may result in a total compensation package that falls outside of the provided range.
Cornetta Bros. Plumbing and Heating (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.
Salary : $120,000 - $130,000