What are the responsibilities and job description for the Customer Service Representative / Benefit Coordinator position at Northwood, Inc.?
Location: Warren, MI
The Customer Service Representative/Benefit Coordinator is responsible for authorizations, verification of eligibility, and coordination of setup with Northwood providers regarding the members DME (durable medical equipment) supplies. Must be able to communicate clearly, accomplish deadlines and prioritize work flow.
We are seeking a Customer Service Representative / Benefit Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Salary : $14