What are the responsibilities and job description for the Implementation and Support Specialist- Charlotte Corporate position at Northwood Ravin?
Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience. Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally. We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team. Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.
Primary Responsibilities
The Implementation and Support role supports the IT department in providing Help Desk support for internal technical issues as well as initial equipment setup/installations. Additionally, this role provides initial troubleshooting of Audio/Video issues in the portfolio.
As an Implementation and Support Specialist, your primary responsibilities include:
When you join Northwood Ravin, you are not just taking a job but becoming part of a community that values your well-being and professional growth. Our team members are at the heart of our success, and we are committed to supporting and growing you.
In addition to our award-winning culture, we offer a comprehensive benefits package focused on career growth, health and wellness, retirement, and family support so you can thrive professionally and personally.
Primary Responsibilities
The Implementation and Support role supports the IT department in providing Help Desk support for internal technical issues as well as initial equipment setup/installations. Additionally, this role provides initial troubleshooting of Audio/Video issues in the portfolio.
As an Implementation and Support Specialist, your primary responsibilities include:
- Installation & support of PC hardware, phones, printers, & peripherals
- Install upgrades and updates on client machines
- Provide staff with technical support
- Password Resets
- Apple Mobile Device Support
- Conduct routine hardware/software audits of workstations for compliance with established policies and configuration guidelines
- Audio Video Support
- Presentation/meeting support
- Troubleshooting TVs
- Service Provider Boxes
- Digital Signage
- Occasional travel to remote site locations for IT support and projects
- Customer service experience – Will be interfacing directly with staff to resolve issues
- 2-3 years of IT Support experience at an enterprise level (preferred)
- Microsoft365 and Windows application support
- Advanced computer hardware and software knowledge
- You should be comfortable disassembling & reassembling computers
- Windows infrastructure, administration/support desirable (Active Directory)
- Experience using a ticketing system
- Attention to detail is required
- Strong communication skills
- Must be able to lift heavy equipment (~50lbs - TVs, Network Racks, etc.)
- Comfortable using hand tools and climbing ladders
- Must be able to stand & walk for extended periods (site audits, tracking down issues, etc.)
- Comfortable working 100% in-office or on-site
When you join Northwood Ravin, you are not just taking a job but becoming part of a community that values your well-being and professional growth. Our team members are at the heart of our success, and we are committed to supporting and growing you.
In addition to our award-winning culture, we offer a comprehensive benefits package focused on career growth, health and wellness, retirement, and family support so you can thrive professionally and personally.
- Competitive compensation along with various monthly bonus incentives
- Housing discounts
- Extensive training programs
- Health and wellness benefits including medical, free dental, vision, and basic life benefit
- Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave
- Retirement planning with a 401(k) program and company match
- Give back days allowing you time away from work to volunteer and pursue personal interests
- Employee Referral Program
- Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!
