Multifamily Regional Property Manager- Raleigh-Durham Market

Description

Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast.  At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience.  Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally.  We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team.  Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.

Primary Responsibilities:

The RPM - Personnel is responsible for overseeing multiple apartment communities and providing direct on-site support, training, and mentorship to property teams to enhance operational efficiency, staff confidence, resident satisfaction, and overall community performance. This role involves significant interaction with on-site teams, individual team members, and residents, ensuring that all operational tasks and community needs are consistently met and that the team environment remains positive and productive.

This role plays a critical part in the success and harmony of our communities, ensuring teams feel supported, residents feel valued, and operations run smoothly and efficiently.

As a RPM - Personnel, your primary responsibilities include:

• Spend dedicated time in leasing and maintenance offices to actively engage and support property team members.
• Hold one-on-one meetings with associates, focusing extra attention on new or recently hired team members to ensure a smooth onboarding process.
• Deliver personalized in-person training to team members based on identified needs.
• Assist teams in prioritizing and addressing open tasks.
• Actively address and resolve elevated resident concerns, meet with residents as needed, and participate in escalated resident meetings.
• Ensure adherence to the desired workplace culture, emphasizing teamwork, respect, open communication, positive energy, and equitable task assignment.
• Regularly review staffing schedules with property management to ensure equitable workload distribution.
• Address any team tensions or emergencies, collaborating with HR, Operations, Special Projects, or other divisions as required.
• Collaborate with Human Resources to post job openings, screen candidates, conduct interviews, and enhance hiring practices.
• Develop and implement training, onboarding, and employee development programs in collaboration with other Regional and Team Managers.
• Monitor leasing performance by reviewing KNOCK call analytics, prospect tours, closing ratios, missed calls, email response times, unit turn efficiency, and maintenance ticket resolution timeframes.
• Promote employee growth and engagement through mentoring initiatives, awards, and recognition programs.

What you bring to the role:

• Minimum 7 years of experience in multifamily property management, including at least 3 years in a supervisory or regional capacity.
• Experience in team training, mentoring, performance management, and conflict resolution is required.
• Ability to effectively manage multiple communities and priorities simultaneously.
• Proficient in industry-standard property management software, analytics, and reporting tools.
• Thorough knowledge of multifamily property operations, leasing practices, resident relations, and compliance standards.
• Strong interpersonal and communication skills with the ability to foster positive relationships at all organizational levels.
• Exceptional problem-solving skills and the ability to manage multiple priorities simultaneously.
• Excellent leadership, interpersonal, and problem-solving skills.
• Highly organized and proactive in addressing community and team needs.
• Commitment to fostering a supportive and positive workplace culture.
• Customer-focused mindset, ensuring resident satisfaction and community reputation.
• Ability to proactively identify issues and implement effective solutions.
• Commitment to maintaining a high-quality resident experience and team environment.
• A sharp, professional appearance and the ability to represent the brand with pride

What our culture brings to you:

When you join Northwood Ravin, you are not just taking a job but becoming part of a community that values your well-being and professional growth. Our team members are at the heart of our success, and we are committed to supporting and growing you.

In addition to our award-winning culture, we offer a comprehensive benefits package focused on career growth, health and wellness, retirement, and family support so you can thrive professionally and personally.

• Competitive compensation along with various monthly bonus incentives
• Housing discounts
• Extensive training programs
• Health and wellness benefits including medical, free dental, vision, and basic life benefit
• Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave
• Retirement planning with a 401(k) program and company match
• Give back days allowing you time away from work to volunteer and pursue personal interests
• Employee Referral Program
• Tenure is rewarded so stay in the nest!  Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!

Northwood Ravin is an equal opportunity employer.

Qualifications