Overnight Security/Concierge- The Lucent at Sunrise

Kissimmee, FL:

Position Overview:

The Overnight Property Security/Concierge associate maintains a safe and secure environment for residents and employees by patrolling and monitoring premises and personnel.

Essential Functions:

• Patrols entire building, all access points and parking garage
• Monitors surveillance equipment and permitting entry as needed
• Maintains logs and records of occurrences and completes necessary paperwork of incidents/violations
• Prevent losses and damage by reporting irregularities, informing violators of policy and procedures
• Maintain a climate of extremely high professionalism including appearance, demeanor, customer service, and work environment.
• Foster an environment where residents receive value from this service which will result in high retention rates and rent growth.
• Greet all residents and prospects, visitors with a smile, positive attitude, and professional demeanor.
• Continuously monitor cameras, and utilize necessary programs to assist residents the entire shift.
• Successfully meet the needs of prospective and current residents in person, over the phone, or via email with any task or request made including but not limited to leasing information, community information, neighborhood information, service requests, and/or any other request to meet and exceed their needs.
• Keep lobby clean and presentable during entire shift including work space free of clutter.
• Maintain coffee stations with proper supplies and clean regularly.
• Give residents and authorized visitors access to apartments with knowledge that they have permission.
• Check out keys and retain ID of housekeeper or visitor as necessary. Ensure return receipt of keys releasing ID obtain obtaining of keys.
• Continually conscious that the Concierge Associate position is the most visited post at the community; therefore standing when residents and guests come to the desk with an enthusiastic, positive attitude to serve them.
• Check in and when required deliver packages and dry cleaning to residents.
• Any other duties assigned by Management

Qualifications and Desired Skills

• High School degree or equivalent
• 4 years security experience
• Must be able to work evenings and weekends
• Successfully pass a drug screen
• Demonstrate an ability to support and contribute to community team
• Demonstrate strong oral and written communication skills
• Operate Microsoft Office including Word, Excel and Outlook, community software
• Must possess a positive attitude and the ability to smile under all circumstances
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community
• Comply with expectations as demonstrated in the employee handbook
• Demonstrate ability to diffuse and respond to situations to avoid escalation of the problem
• Ensures that unsafe conditions are corrected in a timely manner