Admissions Engagement Coordinator

Roles

Ensure exemplary service to all guests and callers to the University in partnership with the Admissions Staff, Athletics, and University Community. The Admissions Engagement Coordinator (AEC)is responsible for managing enrollment operations and guest services for incoming calls to the 800 line and will serve as the lead in coordinating prospective student campus visits and related admissions activities. This role works closely with prospective students and families, including athletic departments and coaches to enhance recruitment efforts while fostering relationships that drive enrollment growth for Northwood. The AEC will support the strategic planning and execution of recruitment efforts for prospective students. This role serves as a key liaison between admissions as well as athletics to drive enrollment growth and strengthen relationships with prospective students, coaches, and community partners. This role plays a critical part in ensuring an exceptional admissions experience for all guests.

Responsibilities

• Oversee the daily operations of the Enrollment Welcome Center, ensuring a positive and engaging experience for prospective students and guests.
• Lead campus tour programs, ensuring student ambassadors deliver informative and engaging visits.
• Develop and execute campus visit events, and support university-wide open houses, athletic recruitment days, and personalized campus experiences.
• Train and supervise Enrollment Welcome Center staff and student ambassadors on customer service, tour presentations, and visitor engagement strategies.
• Partner with athletics staff to create engagement opportunities for prospective and current student-athletes.
• Serve as a liaison between admissions and athletics to ensure seamless enrollment processes and unmatched guest services.
• Gather feedback from campus visitors to continually improve the Enrollment Welcome Center's effectiveness.
• Provide prompt, hospitable and consistent coverage of both the Northwood University 800 number.
• Prepare student arrival packages and other logistics to ensure that prospective students and families are well informed and feel welcome
• Coordinate campus visits/tours for students/families who wish to visit campus
• Work with students/families and admissions representatives to ensure a successful start.
• Stay abreast of NU services, academic programs, and initiatives to effectively answer customer questions and guide customer to the appropriate department within the University
• Generate daily, weekly, and monthly reports regarding service metrics and ROI increasing activities.
• Lead and train recruitment staff on best practices for engaging with student-athletes
  
  

Qualifications

• Bachelor's degree required.
• Must be a self-starter with exceptional interpersonal communication skills and customer service focused.
• Have excellent written and oral communication skills which transcend diverse audiences.
• Must be highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the university.
• Must be Microsoft Office proficient
• Working knowledge of Datatel and Slate CRM preferred
  
  

Expectations

• Capable of multi-tasking with attention to detail.
• A high level of mental processing is involved, including the ability to evaluate prospects needs and interests
• Ability to handle high volume of incoming phone calls and make outbound calls as needed.
• Ability to prioritize daily tasks
• Attention to detail for data entry into Datatel and Slate CRM.
• Professionally and positively represent the University
• Report to the Executive Director of Enrollment & Financial Aid
• Assist NU Admissions staff with administrative task overflow and various projects
• Train colleagues and NU student workers on job responsibilities to provide additional coverage
• Create a positive and welcoming environment for prospective students/families when they visit campus by effectively communicating and working with faculty and staff
  
  

Northwood University has an institutional philosophy which emphasizes free enterprise in a context of limited government and individual responsibility. The ideal candidate will have a strong attraction to the mission and core values of Northwood University. Applicants are encouraged to familiarize themselves with the University's outcomes atwww.northwood.edu/aboutus/.