Yard Worker and Delivery Driver

Job Summary :

Yard associates are expected to maintain a positive representation of Norton Homestore by providing an outstanding customer service experience consistent with company values. The main task of a yard associate is to assist customers and maintain a clean and efficient lumberyard. They should be willing to continually learn and expand their knowledge of the retail industry. As a Delivery driver they are expected to maintain a positive representation both on the road and off. The main task of a delivery driver is to provide timely delivery of customers’ orders and provide setup and operational instructions to the customer as needed . Their job will include, but is not limited to, the following responsibilities :

Responsibilities :

• Provide excellent customer service by assisting customers, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry.
• Create an inviting environment for customers by maintaining a clean and orderly lumberyard, which will include housekeeping tasks as needed.
• Assist in taking regular inventory of stock.
• Assist with loading customer’s vehicles. Check invoices to make sure the correct products are loaded.
• Assist with daily upkeep and straightening of lumber stacks.
• Help yard staff with other tasks as needed.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Inspect the vehicle before starting that day’s deliveries to ensure the vehicle is in proper working condition.
• Maintain ongoing communication with customers to update them on the status of their delivery.
• Load products into the vehicle according to company specifications.
• Unload products according to customer specifications and review orders with customers to ensure it is correct.
• Adhere to all store policies and safety standards.

Qualifications :

• Outstanding customer service skills and professional attitude.
• A working knowledge of the products in the store with a willingness to continue to learn.
• Organized, self-starter who thinks independently and solves problems.
• Strong math, reading, writing, and communication skills.
• Knowledge of effective sales methods and techniques.
• Understand how to safely operate a forklift.
• Ability to lift up to 80lbs on a regular basis.
• Clean driving record.

Goals :

• Continually expand knowledge of all departments, both in the lumberyard and retail store.
• Become a versatile employee, able to help in other areas as needed.
• After enough experience, become a mentor to new employees and help them understand products and retail concepts.
• Success will be measured by consistent, on-time deliveries to customers.
• Become a more versatile employee by learning more about products stocked in the store, with the goal of being able to answer product and project-related questions.

Salary : $13