Director, Clinical Effectiveness, Quality Management

The Clinical Effectiveness Director is responsible for providing vision, leadership and direction for multi-disciplinary workgroups, using proven performance improvement methodologies, to ensure that clinical and/or operational effectiveness, quality outcomes, patient safety and patient/family satisfaction are improved. This position serves as a facilitator between project teams, hospital leaders, physicians, and system leaders to promote standardization of structures, processes, materials, education and support throughout the organization. Important role in identifying, developing and mentoring leaders and other individuals in the system in the creation and nurturing of a performance improvement approach to daily work. This position is a key leader in Norton Healthcare’s Improvement Network and will continually seek to add value to the care provided to our patients through excellent outcomes, safety, and service at the lowest possible cost. As a key member of the Improvement Network, this role will collaborate and work closely with other key leadership in Service Excellence, Care Management, and Clinical Effectiveness and Quality.

Key Accountabilities:

• Demonstrates thought leadership in and execution of innovative programs to improve the quality of care, appropriate access and utilization of healthcare and containment of medical costs and moderate medical trends. Plan and develop relevant programming to support current and new programs. Performs concurrent review for key clinical quality/patient safety indicators and associated documentation; identifying problems and potential problems with initiation of problem solving with clinical care-givers. Work closely with CIA and other system leadership to establish Quality and Safety Goals that are directly aligned and integrated with the mission and vision of Norton Healthcare.
• Leading process improvement initiatives at the facility through planned, systematic, and ongoing processes for monitoring, evaluating and improving the quality of care provided and ensuring care delivered adds value to the patient experience (best possible care/ outcomes at the lowest possible cost). Utilizing quality assessment results to improve processes that affect patients care outcomes. Identifies work related problems with possible solutions and implements appropriate solutions. Mentoring and coaching to key change leaders. Facilitates the sharing of multiple viewpoints while recognizing, respecting and valuing differing viewpoints.
• Providing annual performance evaluations for direct reports and provides feedback to other system leaders re: performance of members within the Improvement Network. Provides staff management for direct reports. Evaluate annual employee engagement results and works with teams to establish action plans to ensure workforce concerns and needs are being addressed. Ensure resources, including workforce, have been accurately deployed to ensure optimal outcomes. Assists with problem solving and providing just-in-time, at the elbow advising, coaching and education to medical staff and clinical colleagues to facilitate compliance.
• Provides leadership, oversight and direction for all projects related to Clinical Effectiveness/Quality-Safety. Key driver and lead in establishing and deployment of Norton Healthcare’s Improvement Network. Overall administration and clinical direction and management of departments by facilitating the development and delivery of quality service by evaluating and coordinating the services provided.
• Serves as a role model and mentor in the use of data to drive decisions and improvement strategies across the organization. Holds themselves accountable to the same performance expectations of those reporting to this role. Coaching and development to direct reports and other members of Norton’s Improvement Network. Consistently demonstrate and employ Norton Healthcare’s standards of service and values.

Required:

• Three years process improvement or quality management
• Master Degree

Desired:

• Three years leading process improvement or quality management teams
• Lean Certification
• Project Management Professional
• Six Sigma Certified Black Belt
• Six Sigma Certified Green Belt