What are the responsibilities and job description for the Patient Account Representative, Patient Financial Services Customer Service, 8a-4:30p, Fully Remote position at Norton Healthcare?
Responsibilities
Interacts with callers providing responses to their hospital billing and physician inquiries. Analyzes patient accounts and evaluates results to ensure timely resolution by following set processes. Conveys information effectively, exercises active listening, and makes sound judgments and decisions by using logic and reasoning to identify and solve problems.
**This position offers a fully remote work opportunity. Employees in this role must reside in one of the following states to be considered for fully remote positions: Kentucky, Indiana, Missouri, Ohio, Tennessee, Alabama, Mississippi, North Carolina, or South Carolina.**
Qualifications
Required:
- One year in a healthcare setting
Desired:
- One year in a call center or healthcare setting with emphasis on experience regarding insurance, patient billing and other office related duties
- High School Diploma or GED
