What are the responsibilities and job description for the Transportation Dispatcher position at Norton Lilly?
The Transportation Dispatcher is responsible for promptly answering calls from internal and external customers for transportation needs. The Dispatcher is responsible for the delivery of the call to the drivers in multiple states. Duties also include but are not limited to : scheduling, administrative support, coordinating and communicating transport routes, office activities, cost management and other related services for the company.
Specific Essential Job Duties :
- Dispatches calls to drivers as they are received, using information on daily factors such as arrivals, departures, locations, and customer needs to balance cost and speed of response.
- Oversees and manages the transportation drivers scheduled assignments.
- Maintains accurate and complete operational records.
- Monitors and maintains multi-line communication systems.
- Troubleshoots and resolves customer issues.
- Provides on-call dispatching services.
- Courteously interacts with internal and external customers.
- Prepares reporting for management as needed.
- Abides by all federal, state, and local laws, including all transportation rules, guidelines, and safety regulations.
- Abides by company HSEQ policies and procedures.
- All other duties assigned.
- Not all aspects of the job are covered by the descriptions, other duties may be required.
- Performs other related duties as designated by management or executive level management.
Qualifications & Requirements :
Working Conditions :
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In a general office setting, typically, the employee may sit comfortably to perform the work, usually at a computer terminal, with short breaks and lunch period. However, there may be some bending / stooping, reaching above shoulder level, walking, standing, carrying light items such as papers, books, or packages of up to 25 pounds, and using equipment to move heavier items. The employee must be able to hear and speak clearly using a phone and headset to communicate with customers and navigate, view and enter information into the computer.
