Clinical Services Representative

NCHC is looking to hire a Clinical Service Representative that has expertise in both the clerical and customer service roles. We aspire to have someone that demonstrates compassion to the needs of our patient community.

Summary: Performs telephone and reception duties in the Pediatric Department but will float as needed. Responsibilities include use and application of practice management system, practice-related finance and billing procedures, customer service standards, and same-day scheduling procedures.

Essential Duties/Responsibilities:

• Provides phone coverage in department and works with clinical support team (i.e MA’s and LPN’s) in addressing patient needs
• Appropriately performs all reception responsibilities in accordance with established protocols
• Schedules patient follow-up appointments, as necessary
• Works as a liaison between operational and clinical team, patients, outside providers, and other healthcare professionals
• Serves as first point of contact for patient clinical inquiries
• Maintains an organized and safe environment
• Complies with attendance at all NCHC mandated trainings
• On a daily basis, exhibits excellent customer service skills to external and internal customers at all times with a focus on quality of care and team work that focuses on the needs of the business
• Ability to provide medical reception coverage for Adult Medicine, OB/GYN, Pediatrics or Mental Health as needed. This position may also float to the call center or front desk
• Reaches out as appropriate to reception, registration, and billing for assistance with patient issues
• Bilingual speaking ability preferred, English and Spanish

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Ability to Relocate:

• Norwalk, CT 06854: Relocate before starting work (Preferred)

Work Location: In person

Salary : $19 - $20