Electronic Services Representative I

For The Life You Choose, A Career to Match….

Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person’s unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines through.

If this sounds exciting to you, we would love to have you on our team!

We’re seeking an Electronic Services Representative I to join our Deposit Operations team at our Operations Center in Norway.

In this customer-centric role, you’ll report to our Deposit Operations Manager, and will be responsible for following through on all new and existing Retail internet banking, ATM balancing and debit card related tasks and inquiries.

You’ll maintain electronic services related customer relationships and serve as the primary customer contact for handling electronic services related calls and questions, and researching to find solutions to customer issues.

Essential Pieces of the Position:

Maintain all new/existing Consumer Online Banking Customer Relationships

• Serve as customer contact for error resolution, reset passwords, removing restrictions, etc.
• Send customer notification of online banking enrollments.
• Send customer notification of mobile wallet enrollments
• Monitor new bill pay enrollments and update customer profiles as applicable

Temporary Debit Cards

• Manage temporary debit card inventory
• Monitor and Issue temporary debit card inventory to branches

Debit Cards (Cards)

• Edit new card orders for accuracy and follow-up on applicable changes
• Process Travel Note and Limit Increase requests as received
• Processes restrictions on cards for lost, stolen, excessive overdrafts and reported fraudulent activity

ATM Balancing

• Pull settlement totals for all ATMs daily
• Process ATM settlement transactions daily
• Monitor and balance ATM Settlement GLs daily

Assist Operations

• Backup for assigned functions
• Assist as needed with Operation functions including but not limited to:
  • Overdrafts
  • Stop Payments
  • Account or CIS Changes
  • Other

Our Candidate Must Have:

• High School Diploma or equivalent.
• Knowledge of computers, excel, word and merge documents.
• The ability to learn quickly and multi-task.
• The ability to handle customer calls in a pleasant, courteous, and timely manner.
• Experience with banking preferred but not required.

Benefits:

• 120 hours of paid time off per year, increasing with longevity
• 56 hours of paid sick time per year, increasing with longevity
• 11 paid holidays
• Top tier full insurance benefits
• 401K with exceptional employer matching and contributions
• Tuition reimbursement
• Employer HSA contributions
• Comprehensive Wellness Program with access to complimentary Heath Coaches, on-site gyms, and monetary incentives for reaching your wellness goals
• A hands-on team that is committed to the growth and success of our employees!

Working Conditions:

Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards.

Minimal physical effort required; normally seated with freedom of movement on a regular basis; handling of light materials and supplies.

**External and internal applicants, as well as position incumbents who are or who become disabled as defined by the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.**

Norway Savings Bank is an Equal Opportunity Employer.