What are the responsibilities and job description for the Air Specialist position at Norwegian Cruise Line?
BASIC PURPOSE : Responsible for obtaining and maintaining air space inventory for the passengers on the Air program. Act as primary resource for all customer related issues pertaining to the standards, implementation and delivery of the air program.
POSITION RESPONSIBILITIES :
- Secure air using airline block space or free sell, while adhering to cost guidelines.
- Process airline schedule changes, booking and ticketing.
- Monitor air travel reservations for accuracy and cost guidelines. Process and adjust changes, cancellations and ticketing.
- Provide support and coordination for air reservations to internal departments and customers.
- Process quality control checks prior to sailings from 50-180 days out to ensure flights are booked according to sailing requirements.
- Assist with reservations for interrupted services in instances of trip delay, weather, delayed ship, etc.
- Assist with air deviation requests including requests for specific airlines, flights and dates.
- Perform other job-related functions as assigned.
KNOWLEDGE AND EXPERIENCE :
EDUCATION : High school diploma or equivalent. Associates Degree, Travel Agency School Certification or any equivalent combination of relevant background and work experience.
EXPERIENCE : One year experience with a cruise line / tour operation and / or airline reservations experience. Familiar with airline policy and procedures, and contract pricing, preferred.
KNOWLEDGE & SKILLS :
To Executive Search Firms & Staffing Agencies : NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
