What are the responsibilities and job description for the Cruise Consultant Future Sales - Oceania Cruises - Shipboard position at Norwegian Cruise Line?
Career Opportunities : Cruise Consultant Future Sales - Oceania Cruises (41676) Requisition ID 41676 - Posted - Sales & Marketing OCI - Regular - Oceania Cruises - United StatesAt Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel. We’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!APPLY ONLINEIf you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an online application to be considered.Job SummaryCommit to the Company’s Core Values – flawless execution, dedication to family & community, spirit of entrepreneurship, financial excellence and environmental stewardship. Assume personal responsibility for safety and NCLH’s impact upon the environment. To effectively sell future cruises and to serve as Sales Department liaison while serving on board Oceania Cruise ships, efficiently, promptly and truly reflecting the luxurious nature of Oceania Cruises at all times.ResponsibilitiesGuest Experience Demonstrates a genuine concern for guests’ wellbeing at all times;Ensures that all guest requests, inquiries and concerns are handled in a prompt manner;Helps to create a warm, sincere, welcoming but fun environment around the ship;Actively promotes and seeks guest’s interaction by informing guests of upcoming events and activities as part of his / her social duties.Operational and Administrative Maximization of sales through the efficient operation of the Cruise Consultant Future Sales desk and socializing with guests;To maximize sales and future cruise bookings through appointments, consultations and socializing by holding regular office hours on a daily basis in order to discuss with our guests the alternatives available in terms of future cruises, ships, services, itineraries, schedules, shore excursions, etc.;To man the desk a minimum of seven hours daily throughout the voyage. Extended hours should be expected based on traffic. CCFS can modify the schedule to maximize availability during peak traffic times based on port times and other considerations during a voyage. Hours may need to be modified to fulfill social obligations such as hosted dinners, group cocktail receptions, presentations, etc.;Interacting with guests to identify their preferences and expectations, assisting them with their queries, providing efficient, courteous and personalized service;Interacting with guests by attending all social events, cocktail parties, hosting tables, etc.;To host a minimum of two dinners (10-12 day voyages) in the GDR based on their role as Cruise Consultant Future Sales and in an effort to sell future cruises.Escorts tours of the ship as required.Finance Completes the Future Cruise Booking Summary and forwards this to the Purser’s Dept for final entry of the credit card details;Creating and organizing events each cruise to reward Oceania Loyalty Program in line with budgeted expenses;Education and Experience Systems : MS Office Suite, Fidelio Cruise;Sales Background preferred;Understanding of the highest level of service;Strong leadership skills and practice ‘leadership by example;Outgoing personality, open minded and flexible;Ability to work in an international environment;Ability to perform well under pressure;Excellent appearance and excellent social skills;Well organized;ABOUT NCLHNorwegian Cruise Line Holdings Ltd. (NYSE : NCLH) is a leading global cruise company operating the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destinations each year.It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.#J-18808-Ljbffr
