Academic Advisor and Success Coach - Norwich University

Fulfills the mission of Norwich University by advising students during their first year at Norwich. Academic Advisors are assigned to a specific group of majors and become experts in their assigned curricula by embedding in the relevant academic programs, attending department meetings, and actively engaging with faculty. Provides academic advising beginning with summer registration through the end of the second semester of the first academic year. Employes the "Advising as Teaching" philosophy adopted by the Norwich Academic Advising Council, Advisors educate students about degree requirements, understanding the curriculum for their major(s), and policies in the Academic Catalog. Embeds success coaching strategies into advising by providing consistent and supportive guidance for students and helping connect them to resources and tools.

This is a 40 hour per week and 52 weeks per year 1.0 FTE position.

Salary: $50,000/year or more depending on experience.

Essential Functions

• Plans and executes appropriate and successful advising interactions.
  • Communicates respectfully with advisees and their success team.
  • Facilitates problem-solving, decision- making, and meaning-making.
  • Support future planning and goal setting.
  • Explains the logic and purpose of the curriculum.
• Communicates and connects with incoming students during summer before enrollment, creating students' class schedules in Banner according to appropriate curriculum and degree requirements.
• Connects with advisees regularly via email communication and in-person meetings, especially during time-sensitive time periods such as add/drop, pre-registration advising, and mid-terms grades.
• Embeds support for effective learning and productivity strategies?time management, study skills, healthy habits, self-advocacy, etc.?into advising practices.
• Teaches students the mechanics of creating a schedule, choosing and registering for classes at the appropriate time, and interpreting their degree audit in DegreeWorks.
• Responds promptly to flags raised in the student success tracking system by offering timely support and communication to the flagged student(s) and success team.
• Collaborates with CASA and advising colleagues to promote extracurricular programs, workshops, and special events that increase NU students' engagement.
• Develops advising best practices through continuous professional development and commitment to transformational advising practices.
• Practices NACADA's Core Values?Caring, Commitment, Empowerment, Inclusivity, Integrity, Professionalism, and Respect?in advising and through professional development.
• Maintains expertise in Norwich specific history, mission, vision, values and culture; relevant curriculum and degree programs (majors, minors, concentrations); general education requirements or options; academic policies, procedures, rules and regulations; and on-campus student success resources.
• Shows understanding of the relevant history, approaches, strategies, and theories of academic advising in the creation and maintenance of inclusive environments.
• Demonstrates knowledge of the unique characteristics, needs and experiences of multiple student populations, legal guidelines of privacy and confidentiality, and appropriate IT systems applicable to advising roles.
• Articulates a personal philosophy of advising and engage in assessment and development of advising practice.
• Works collaboratively and professionally with CASA colleagues on unit mission goals, and specific tasks, as determined by CASA leadership.

Other Functions

• Maintains confidentiality of sensitive or private information.
• Communicates with employees, students, and others in a respectful and clear manner.
• Serves on University committees, councils, workgroups, or other designated bodies as assigned.
• Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software.
• Speaks, reads, and writes in English.
• Communicates by telephone, email, letter, in person, or other means or device.
• Performs other tasks as assigned by supervisor.

• Bachelor's Degree required, Additional years of experience in higher education student support roles may substitute for degree requirements.
• 1 year or related work experience.
• Demonstrated effectiveness in academic advising or success coaching preferred
• Excellent written and oral communication and interpersonal skills
• Attention to detail supported by personal accountability systems
• Ability to work effectively with diverse student populations
• Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook). Experience with academic information systems such as Banner, Navigate, DegreeWorks preferred.
• Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 20 pounds; travel outdoors to various parts of the campus
• Work some evening or weekend hours
• Travel as needed for position (public or private transportation)

Environmental Conditions

• Indoor work in office at a computer workstation.
• Low level of exposure to noise, dust, fumes, vibrations, and temperature changes.

Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at nuhr@norwich.edu for assistance.

All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate.